Unlock Your Potential as a Service Desk Technician We are seeking an experienced and skilled Service Desk Technician to join our team. In this role, you will be responsible for providing technical support to our global user community. - You will troubleshoot complex technical issues, resolve software and hardware problems, and ensure the smooth operation of our IT systems. - You will empower our users to maximize their productivity by delivering exceptional customer service and maintaining the efficiency of our IT infrastructure. Required Skills and Qualifications: - Experience: A minimum of 1 year of experience in a similar IT support role is required. - Microsoft Expertise: Strong familiarity with Microsoft applications, especially Teams, Outlook, OneDrive, and Windows OS is essential. - Technical Skills: Proficiency in troubleshooting all things Windows, especially laptops, SCCM, and experience with ticketing tools, specifically ServiceNow is necessary. - Communication Skills: Excellent communication skills, both written and verbal, are required to clearly get across information to each individual user. - Customer-Centric: A passion for helping users and providing top-tier support is essential. Benefits: - You will have the opportunity to work with a global team and contribute to the success of our organization. - You will receive comprehensive training and development opportunities to enhance your skills and knowledge. - You will be part of a dynamic and supportive team environment that values collaboration and open communication. Others: - This role requires flexibility in terms of shifts to accommodate global time zones and urgent support needs. - Occasional systems work (testing, upgrades, etc.) may have to be done outside normal working hours (evenings/weekends) to avoid disruption to users.