Sales Business Development Representative Join to apply for the Sales Business Development Representative role at Somewhere 1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Job Title Sales & Customer Service Representative Location: Remote - Open to candidates based in South Africa, Latin America, or the Philippines Start Date Target start date: September 1, 2025 Salary Range $1,800 - $2,500 USD/month (Performance-based commission/incentives may be introduced after 3-6 months) About The Role Craft-MFG.com, a growing apparel company with a diverse and creative customer base, is seeking a Senior Sales & Customer Service Representative to focus on customer reactivation and outbound engagement. This role involves proactive outreach, campaign management, and CRM optimization. You’ll work independently while collaborating with company leadership (Eric & Zane) to grow and retain a passionate client base including small businesses, artists, rock bands, LGBTQ+ organizations, and more. Key Responsibilities Customer Reactivation & Outbound Sales Initiate and manage outbound outreach campaigns (email, messaging, light calls) Re-engage previous or dormant customers Qualify and warm leads for handoff to senior leadership CRM & Email Campaign Management Manage and optimize the HubSpot CRM system (implementation support and ongoing refinement) Build and run targeted email campaigns for reactivation and promotion Track and report campaign effectiveness Customer Service & Support Respond to inbound inquiries with empathy and professionalism Offer product guidance and manage support issues when needed Maintain positive customer experiences throughout the lifecycle Collaborative Input Share feedback on outreach strategy and customer insights Work closely with management on improving messaging and processes Participate in weekly check-ins or async communication (via Slack, Notion, or similar) Optional/Bonus Light involvement in social media or brand marketing efforts, if experienced Ideal Candidate Profile 3-5+ years’ experience in sales, customer support, or client success Hands-on experience with HubSpot CRM or similar tools Skilled in creating and managing email campaigns (e.g., sequences, list segmentation) Self-motivated, highly independent worker with excellent follow-through Excellent written and verbal communication skills (English fluency required) Strong attention to detail and organizational habits Comfortable working in a non-corporate, casual environment Empathetic and adaptable with a positive, people-first mindset Cultural awareness and comfort working with LGBTQ+ and alternative communities Apparel or creative industry experience is a plus, but not required Seniority level Mid-Senior level Employment type Full-time Job function Sales and Business Development Industries Staffing and Recruiting Referrals increase your chances of interviewing at Somewhere by 2x Partner with Us: Earn Recurring Commissions as a Freelance BDR We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr