Job Summary We are seeking a skilled Senior Application Support Engineer to join our team. This individual will be responsible for ensuring the smooth operation of our customer-facing systems 24/7 by responding to alerts and actively monitoring applications and systems. The ideal candidate will have experience supporting large-scale applications and systems, with strong debugging and troubleshooting skills, including log and audit trail analysis. This role requires the ability to execute automated tasks and scripts to remediate issues or gather information, as well as participate in on-call rotations. Responsibilities - Mitigate production incidents and participate in incident triage and post-mortem reviews. - Proactively identify potential issues in production and track and document issues and resolutions in the ticketing system. - Create and follow standard operating procedures (SOPs) for recurring issues. - Mentor colleagues and contribute to a positive team dynamic. Requirements - Experience with monitoring tools such as Grafana and ELK. - Ability to configure, maintain, and route alerts. - Strong problem-solving skills and attention to detail. - Excellent communication and teamwork skills. Benefits We offer a dynamic work environment, opportunities for professional growth and development, and a competitive compensation package. Diversity & Inclusion We are committed to fostering a diverse and inclusive workplace where everyone's contributions are valued and respected.