We are seeking a skilled Desktop Support Technician to join our team in Bogota, Colombia. This is an exciting opportunity to work with a global IT support leader driven by innovation and collaboration. - Responsibilities will include managing hardware, software, and IT assets across multiple locations. Fostered by an open, friendly, and supportive growth-oriented culture, individual achievements fuel team success. Job Description In this role, you will be responsible for: End-user Device Support: - Install, configure, and troubleshoot end-user devices such as desktops, laptops, printers, scanner guns, hands and feet audio visual for meeting rooms and mobile devices / tablets. - Perform SOP based software installations, support and updates (includes MS Windows 10/11, M365 suite, Teams). - Assist with infrastructure and network connectivity issues as per instructions from the Customer or TechM remote IT teams. - Provide basic training to end-users on hardware and software usage. - Provide support where physical intervention is required for install, maintain, and troubleshoot equipment. - Assist with physical rack and stack operations. - Assist in performing physical audits and asset tagging. General Duties: - Respond to and resolve technical issues in a timely manner as per SLA. - Perform installations, moves, adds, changes, and decommissions (IMACD) of IT equipment. - Maintain accurate and up-to-date documentation of all work performed. - Confidence and presence to deal with Senior Exec/Management (VIP level support). - Collaborate with TechM and Customer remote IT teams to resolve complex issues. - Adhere to safety protocols and security procedures as per the Customer provided SOP and guidelines. - Comfortable working at heights (up to 2m – where specific certification is required for working at heights, TechM will provide the Supplier with reasonable prior notice of such requirement and the Supplier will charge the costs of such certifications back to TechM). You will be based in Bogota, Colombia and will be part of our global team. Key Requirements: - Relevant technical qualifications and experience. - Excellent problem-solving skills. - Able to work under pressure and meet deadlines. Benefits: - Ongoing training and development opportunities. - A collaborative and supportive work environment. - The opportunity to work with a leading global IT support company. What We Offer: We offer a competitive salary and benefits package, along with opportunities for career advancement and professional growth. ],