DESKTOP TECHNOLOGY SPECIALIST - U487

We are seeking a skilled desktop support technician to join our team in bogota, colombia. this is an exciting opportunity to work with a global it support leader driven by innovation and collaboration. - responsibilities will include managing hardware, software, and it assets across multiple locations. fostered by an open, friendly, and supportive growth-oriented culture, individual achievements fuel team success. job description in this role, you will be responsible for: end-user device support: - install, configure, and troubleshoot end-user devices such as desktops, laptops, printers, scanner guns, hands and feet audio visual for meeting rooms and mobile devices / tablets. - perform sop based software installations, support and updates (includes ms windows 10/11, m365 suite, teams). - assist with infrastructure and network connectivity issues as per instructions from the customer or techm remote it teams. - provide basic training to end-users on hardware and software usage. - provide support where physical intervention is required for install, maintain, and troubleshoot equipment. - assist with physical rack and stack operations. - assist in performing physical audits and asset tagging. general duties: - respond to and resolve technical issues in a timely manner as per sla. - perform installations, moves, adds, changes, and decommissions (imacd) of it equipment. - maintain accurate and up-to-date documentation of all work performed. - confidence and presence to deal with senior exec/management (vip level support). - collaborate with techm and customer remote it ...