1 week ago Be among the first 25 applicantsSafetica, a global leader in Intelligent Data Security, protecting companies worldwide against data leaks and internal threats, is looking for Customer Success Managers to join our growing Customer Success Management team.We are hiring for positions in:As a Customer Success Manager you'll ensure smooth onboarding, guide customers through implementation, and maintain high satisfaction with our solution.By identifying opportunities for growth, you'll act as a bridge between customers and our internal teams, including technical support, product management, and sales. On daily basis you will collaborate closely with our CSM team in Czech Republic, ensuring seamless global cooperation.We have an amazing office in Bogotá, and we'd love for you to be there! Being present helps you connect and collaborate with your colleagues in person, which is something we value.Your responsibilitiesBuild and maintain strong relationships with existing customers.Lead the onboarding process and ensure fast adoption of Safetica solutions.Actively communicate with key customer users and stakeholders (e.g., IT administrators, security managers).Resolve customer issues and work with technical support on more complex incidents.Identify opportunities for service expansion or product upselling.Monitor and measure customer satisfaction, including collecting regular feedback.Prepare reports on customer usage and recommend improvements.Collaborate closely with sales and marketing teams on customer campaigns and case studies.What are we looking for?At least 2 years of experience in a similar role (e.g., Customer Success, Account Manager, IT Consultant).Experience with B2B customers, ideally in IT or software.English language proficiency at the C1 level.Native-level proficiency in Czech/Slovak language (for CSM role in Czech Republic).Strong communication and presentation skills.Strong organizational and time management skills in dynamic environments.Technical skillsKnowledge of IT security concepts and best practices (e.g., data protection, sensitive data classification, user access management).Experience with CRM tools (e.g., HubSpot, Salesforce).Experience managing Windows workstations and servers.Familiarity with macOS, including basic troubleshooting and system configuration.Ability to interpret technical information and translate it into actionable solutions for end users.What can you expect from Safetica:Work/life balance - we have an unlimited vacation, 3 sick days, 2 volunteering days.Celebrating Success - team celebrations for a Stellar Quarter Result! Make your birthday extra special - take the day off to celebrate, relax, and enjoy it however you like. It's your day, and we believe you deserve to spend it your way!Flexible work setup - hybrid mode works for us. You'll have the opportunity to meet and connect with your colleagues in person while enjoying flexibility for remote work on other days.Level up your language skills - we offer English classes to help you grow professionally and communicate confidently.A transparent work environment with open communication where all teams work towards common objectives.Excitedabout customer journey ? We'd love to hear from you! Send us your CV or LinkedIn profile, and we'll get back to you quickly to schedule a short call.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeIndustriesSoftware Development and Computer and Network SecurityReferrals increase your chances of interviewing at Safetica by 2xGet notified about new Customer Success Manager jobs in Bogotá, Capital District, Colombia.Bogota, D.C., Capital District, Colombia $800.00-$1,300.00 1 week agoBogota, D.C., Capital District, Colombia $800.00-$1,300.00 1 day agoBogota, D.C., Capital District, Colombia 2 weeks agoCustomer Success Manager - LATAM (remote)Bogota, D.C., Capital District, Colombia 1 month agoCustomer Success Manager – LATAM (Remote)Bogota, D.C., Capital District, Colombia 2 days agoCustomer Success Manager - Colombia I Future Opportunities at ClaraBogota, D.C., Capital District, Colombia 1 month agoCustomer Success Manager (Podcast Company)Bogota, D.C., Capital District, Colombia $800.00-$1,300.00 3 weeks agoBogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 1 day agoBogota, D.C., Capital District, Colombia 4 weeks agoBogota, D.C., Capital District, Colombia 3 weeks agoBogota, D.C., Capital District, Colombia 1 month agoBogota, D.C., Capital District, Colombia 1 month agoCustomer Success Manager – Elevate Customer Journey with Intelligent Data Security SolutionBogota, D.C., Capital District, Colombia 1 day agoBogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 5 days agoBogota, D.C., Capital District, Colombia 1 month agoBogota, D.C., Capital District, Colombia 1 month agoBogota, D.C., Capital District, Colombia 5 days agoBogota, D.C., Capital District, Colombia 16 hours agoBogota, D.C., Capital District, Colombia 1 month agoBogota, D.C., Capital District, Colombia 1 month agoBogota, D.C., Capital District, Colombia 1 week agoCustomer Success Representative – SaaS Industry (Basic React.js / Next.js Understanding)Bogota, D.C., Capital District, Colombia 6 days agoBogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 2 months agoBogota, D.C., Capital District, Colombia 4 days agoBogota, D.C., Capital District, Colombia 1 week agoPublic Relations Account Manager (Fully remote)Bogota, D.C., Capital District, Colombia 3 weeks agoBogota, D.C., Capital District, Colombia 2 weeks agoStrategic Client Solutions Manager – Marketing & SalesBogota, D.C., Capital District, Colombia 3 weeks agoBogota, D.C., Capital District, Colombia 1 month agoBogota, D.C., Capital District, Colombia 1 month agoBogota, D.C., Capital District, Colombia $1,500.00-$1,500.00 3 weeks agoWe're unlocking community knowledge in a new way. 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