Purpose Contributes to the overall success of BusinessHuman Resources activities for the Contact Centre unit ensuringspecific individual goals, plans and initiatives are executed /delivered in support of the team’s business strategies andobjectives. The Senior Manager, Human Resources is responsible forsupporting the Director, Human Resources and Contact Centrebusiness line on strategic talent needs and delivery of HRstrategic plans and initiatives. The Senior Manager provides HRadvice and counsel to VPs in the areas of talent and HR strategy tohelp meet their business needs by leveraging Communities of Expertise (CoEs) for overall strategies and guidelines and HRServices for reporting and support. Ensures all activitiesconducted are in compliance with governing regulations, internalpolicies and procedures. Accountabilities - Champions a customerfocused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. - Participates andrepresents HR in strategic business plan development and on-goingbusiness meetings / decisions with business line leaders.Identifies the right HR strategy and solutions to meet businessobjectives, provide strategic direction for the business. - Ownsthe talent strategy for the business and provides strategicinsights and solutions to leaders on talent priorities and needs.Delivers input and feedback on program / policy design to the Director and COEs and provide recommendations on program execution. - Facilitates HR regulatory compliance needs (e.g. reporting) withHR Services. Collaborates with HR Services to deploy services thatare required to be executed in the areas of development &training;, recruitment & onboarding, performance andcompensation reviews. Provides support for escalated cases from HRServices. - Proactively utilize a wide range of HR data to identifythemes/trends and recommend effective HR strategies to meet thebusiness needs. - Advocates and champions the HR operating modelwithin the business. Proactively contributes to the transformationof the HR operating model, with the aim of creating a globallyintegrated function that is scalable, flexible, and efficient. -Understands how the Bank’s risk appetite and risk culture should beconsidered in day-to-day activities and decisions. - Activelypursues effective and efficient operations of his/her respectiveareas, while ensuring the adequacy, adherence to and effectivenessof day-to-day business controls to meet obligations with respect tooperational risk, regulatory compliance risk, AML/ATF risk andconduct risk, including but not limited to responsibilities underthe Operational Risk Management Framework, Regulatory ComplianceRisk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct. - Champions a high performanceenvironment and implements a people strategy that attracts,retains, develops and motivates their team by fostering aninclusive work environment; communicating vision/values/businessstrategy and managing succession and development planning for theteam. Reporting Relationships Primary Manager: (include secondary Manager if applicable) - Director HR Direct Reports: - N/ADimensions - Population may include multi-lingual employees indiverse, specialized roles and different job levels. - Multiple,complex and high visibility projects. - Strong collaboration acrossbank areas and countries. - Willing and able to adapt to changes inthe work environment, manage competing demands and able to dealwith frequent change. Education / Experience / Other Information -Fluency in Spanish and English is required. - Minimum of 5 years ofrelevant HR experience. - HRBP experience with customers in the Vice President roles. - Experience managing projects in HR. -Undergraduate degree, preferably with focus on business/humanresources or work related experience. - CHRP, CHRL or other HRdesignation, or in progress is an asset. - Strong communicationsskills (verbal and written) and interpersonal skills. Ability todeal effectively with all levels of the organization. Able tocollaborate with HR stakeholders and business partners and coachmanagers. Actively listens and seeks to understand needs withgenuine curiosity. - Strong ability to strategically influence andpersuade senior leaders. - Identifies solutions through effectivequestioning. - Strong ability to effectively perform in a complex,high change environment while being a positive steward for theglobal HR team. - Results oriented and able to effectively executein a fast paced environment. - Strong strategic capabilities toassess issues and their potential impact on the Bank’s image andreputation. - Excellent project management skills to overseeexecution of complex communications strategies. - Ability to buildstrong cross-cultural and cross-divisional team relationships. -Strong business acumen and understanding to allow appropriatepartnership with client groups. - Understands how the data relatesto actions and results for an individual person or team. #J-18808-Ljbffr