Customer Success Manager (Independent Contractor, Remote – SaaS / Life Sciences) Location: LATAM | Hours: Overlap with U.S. time zones required LARVOL provides competitive intelligence and predictive insights for global pharma companies. As we continue to grow, we’re looking for a proactive, relationship-driven Customer Success Manager (CSM) to help our customers get lasting value from our data platforms and predictive tools. The Opportunity This is not a support or sales role — it’s a strategic partner position. We're seeking a Customer Success Manager who is a master at getting on a customer's calendar and staying there. We need someone who excels at building trust and creating relationships so valuable that customers look forward to your check-ins. Success in this role is about proactive engagement—consistently securing meetings, surfacing evolving needs, and translating feedback into real value. If you're a natural at initiating meaningful conversations and cultivating lasting connections, you’ll thrive here. What You’ll Do - Own the customer calendar. Your core responsibility is to proactively schedule and lead regular strategic conversations—not to pitch, but to listen, learn, and support. - Act as a trusted partner to pharma customers, maintaining regular touchpoints and a clear understanding of their strategic goals - Lead or support onboarding and training sessions to drive early product adoption - Identify customer pain points and evolving priorities to inform ongoing engagement - Share insights and feedback from the customers with internal teams to guide product development and strategy - Respond to customer needs with urgency, clarity and sound judgment - Partner with Sales and fellow CSMs to support renewals and uncover expansion opportunities - Contribute to process improvements that strengthen retention and customer satisfaction - Keep detailed, accurate records of customer interactions, feedback, and renewal status in Salesforce What You Bring - 2+ years in a Customer Success, Account Management, or customer-facing role, preferably in SaaS or life sciences - A strong track record of initiating and maintaining regular client engagement — not just reactive support - Excellent communication skills and confidence leading strategic discussions - High energy, self-motivation, and discipline in a remote setting - Curiosity to deeply understand customer needs and how our products align - Comfort working across time zones and collaborating remotely - Proficiency in Salesforce or other CRM tools What We Offer - Fully Remote: Work from anywhere with autonomy and flexibility - Mission-Driven Work: Support pharma companies with solutions that matter - Small Team, Big Impact: Collaborate directly with leadership and product teams - Independent Contractor Role: Freedom and responsibility in a contract-based structure