Key Responsibilities - Enter service jobs into the client software throughout the day based on incoming requests. - Interact directly with field service technicians and FSM coordinators to maximize scheduling efficiency. - Escalate exceptions or unusual cases to the Coordinator or FSM team and assist in resolution. - Research and resolve credit or billing inquiries; accurately enter part orders using manufacturer or item numbers. - Bill service invoices correctly, verifying item numbers, quantities, and van stock. - Review technicians’ regional schedules to ensure completeness and reschedule leftover calls as needed. - Document all customer, technician, territory rep, and FSM interactions in the ERP and FSM systems in a timely, detailed manner. - Keep management informed with accurate, real-time updates to ensure high levels of customer satisfaction. - Assist in scheduling, coordinating, and following up on prescheduled maintenance and calibration service requests. - Maintain a positive, professional demeanor at all times and lead by example. **Requirements**: **Education**: High School Diploma or GED (required) **Experience**: - ≥ 1 year customer service experience (required) - ≥ 1 year dispatch or scheduling experience (preferred) **Benefits**: - Enjoy the flexibility of working from home - Join us Monday through Friday - Competitive salary: 3,500,000 - Secure an indefinite contract that offers complete Colombian benefits Tipo de puesto: Tiempo completo, Indefinido Pregunta(s) de postulación: - ¿What is your level of English proficiency?