Technical Client Service Specialist Our client, a digital agency providing web design and development services to e-commerce brands on the Shopify platform, is seeking an experienced Technical Client Service Specialist. This role involves managing communication, task delegation, project management, technical support, and identifying opportunities for ongoing site improvements. This is a part-time position with the potential to transition to full-time within 2-4 months if it's a good fit for both parties. Key Responsibilities: - Act as the primary point of contact for a portfolio of Shopify-based clients. - Maintain strong relationships through regular communication. - Provide updates on progress, clarify project timelines, and ensure client satisfaction. - Help identify upsell opportunities based on client needs and service options. Technical Implementation (Shopify): - Perform backend updates in Shopify, including shipping settings adjustments, app installations, navigation menu modifications, discount/promotional banner setup, product/content page updates, and issue troubleshooting directly on the website or using related tools. Project & Task Management: - Translate client requests into actionable tasks. - Delegate work to internal specialists, designers, developers, SEO experts, etc. - Track progress in the project management system (e.g., Teamwork). - Ensure timely delivery of tasks and clear communication of status updates to clients. Performance Monitoring & Optimization: - Conduct quarterly website assessments using a predefined checklist. - Identify improvement areas across UX, functionality, and conversion performance. - Recommend priority changes or initiatives based on insights and client goals. Internal Collaboration & Communication: - Use Slack, Loom, and Zoom to collaborate with internal team members. - Participate in weekly team operations meetings and ad-hoc client calls. - Maintain thorough documentation of updates, decisions, and next steps. - Support a culture of asynchronous communication and proactive coordination. Qualifications: - 2+ years of experience in digital project management, account management, or technical client services. - Strong communicator who is comfortable being client-facing and working cross-functionally with internal teams. - Experience supporting clients on technical matters, including site configurations, plugin/app installations, UX/UI feedback, and general troubleshooting. - Prior experience with website platforms, preferably Shopify. - Familiarity with e-commerce UX/UI principles, analytics, and CRO concepts. - Highly organized, punctual, and process-oriented. - Proficient with project management tools such as ClickUp, Asana, or Teamwork. - Available during standard business hours in the EST time zone (9am-5pm EST). Bonus Experience: - Not required but preferred. - Shopify site configuration or development. - Background in web design or front-end development. - Experience with e-commerce A/B testing. - Familiarity with SEO best practices. Benefits: - Flexible hours. - Remote work. - Revenue share on managed accounts. - Health stipend. - Home office stipend. - Continuing education stipend. - Holidays and paid time off after trial period.