**JOB DESCRIPTION**: Answering real time client queries regarding the queues and making corresponding staffing adjustments. Ensure that all associates are being tracked reported. Create, Design, prepares and maintain statistical reports for all the KPIs used in management decision-making. **SKILLS**: - Excellent verbal / written English skills B1+. - Data analysis capabilities. - Strong critical thinking. - Assertive Communication. - Results oriented. - Proficiency with MS Office tools (Excel y Access). **REQUIREMENTS**: 6 months as an RTA. Full time availability. **Real Time Analyst - Affirm