Coupa is a total spend management platform that empowers businesses to make margins multiply through its community-generated AI. Key Responsibilities: - Expert technical support for complex customer issues in cloud-based applications involves troubleshooting and resolving problems efficiently. - Gaining deep product knowledge across all modules and serving as a liaison to development requires collaboration and effective communication. - Sharing knowledge daily with peers and customers through documentation, mentorship, and active contribution to the support knowledge base fosters a culture of expertise and innovation. - Leading special projects and collaborating with development and cloud operations to drive resolution of critical customer-impacting issues demonstrates strong problem-solving skills. Requirements: - Proficiency in Unix/Linux commands, cloud monitoring systems, REST APIs, MySQL, and Atlassian products is essential. - Skilled in multiple programming and scripting languages (Ruby on Rails, SQL, Bash, XML) and experienced with cloud platforms like AWS, Azure, and container technologies like Docker. - Strong problem-solving skills through root cause analysis, defect evaluation, and implementing database or operational changes are highly valued. - Highly adaptable, self-motivated, and collaborative individuals with strong communication skills and a willingness to support major incidents are ideal candidates. As a technical support engineer, you will be part of a dynamic team that works together to provide exceptional service to our customers. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.