**Key Responsibilities**: - Lead and oversee delivery operations, ensuring timely and high-quality service. - Collaborate across functional teams, including system support, training, and client management, to achieve strategic objectives. - Develop and implement process improvements to enhance efficiency and customer satisfaction. - Monitor project milestones and ensure adherence to deadlines without compromising quality. - Analyze and manage key performance indicators (KPIs) to identify improvement areas. - Maintain effective communication with stakeholders, resolving escalations and ensuring alignment with client needs. - Maintain high levels of service quality by implementing and monitoring effective delivery strategies. - Monitor client satisfaction metrics and ensure consistent alignment with client expectations. **Qualifications and Skills**: - Proven track record of managing and optimizing processes, with a focus on customer satisfaction and team performance. - Strong leadership, organizational, and interpersonal skills. - Ability to handle complex projects with multiple dependencies effectively. - Familiarity with Agile methodologies, Jira, and Confluence tools. - Exceptional problem-solving capabilities and attention to detail. - Self-starter with a proactive approach to challenges. Minimum 2+ years in delivery or operations management roles. (CC: Remote for Colombia/On-Site for Pakistan)