(E854) CLIENT SUCCESS AND DELIVERY SPECIALIST - PLUTUS21

**key responsibilities**: - lead and oversee delivery operations, ensuring timely and high-quality service. - collaborate across functional teams, including system support, training, and client management, to achieve strategic objectives. - develop and implement process improvements to enhance efficiency and customer satisfaction. - monitor project milestones and ensure adherence to deadlines without compromising quality. - analyze and manage key performance indicators (kpis) to identify improvement areas. - maintain effective communication with stakeholders, resolving escalations and ensuring alignment with client needs. - maintain high levels of service quality by implementing and monitoring effective delivery strategies. - monitor client satisfaction metrics and ensure consistent alignment with client expectations. **qualifications and skills**: - proven track record of managing and optimizing processes, with a focus on customer satisfaction and team performance. - strong leadership, organizational, and interpersonal skills. - ability to handle complex projects with multiple dependencies effectively. - familiarity with agile methodologies, jira, and confluence tools. - exceptional problem-solving capabilities and attention to detail. - self-starter with a proactive approach to challenges. minimum 2+ years in delivery or operations management roles. (cc: remote for colombia/on-site for pakistan)...