Setup and on board new customer. - Create training contents and documentation for onboarding and customer training. - Create and update all support documentation and KB. - Perform software and solution training - Create informative software and process documentation - Serve as a backup technical support - Provide insight and feedback for future software features. **Requirements**: Desired Skills - 3+ years of experience in customer service - Ability to understand users' business needs and translate them into technical capabilities; must also be able to articulate the limitations of the technology - Attention to detail and quality control required - Strong customer service focus with advanced analysis, communication, and follow-up skills. - Ability to work individually and as a member of a team. - Excellent verbal and written communication skills. - C1 level English Tipo de puesto: Indefinido Salario: $4.000.000 - $5.000.000 al mes Pregunta(s) de postulación: - ¿Tu nível de inglés es C1? - ¿Vives en Medellín o estas dispuesto a mudarte? - ¿Tienes experiência en servico al cliente?