About us: industrack provides a complete field management software for hvac, plumbing, electrical service contractors. we have a crm, dispatching, estimation, and invoicing software for both office and field staff. we are looking for a technical support manager. for more information, please see details below. roles and responsibilities: - build and develop a self-sustaining support team - serve as an escalation point for customer issues - create, develop, and administer processes for technical support. - work to ensure staff understands and effectively uses processes. - provide resources, channels, and guidance for the team to ensure our customers receive the highest quality technical support. - ensure target response times are monitored and requests are processed at a time consistent with the efforts of the organization. - continually monitor inbound volume across a variety of mediums to ensure staff is focused in the appropriate areas. - support customer retention efforts through a focus on delivering best-in-class customer service that exceeds customer expectations. - deliver reports and measurements of metrics and performance to staff and management - continually work to identify gaps in technical, product, and process knowledge, and work with appropriate parties to create and deliver resources to teams - create and encourage methods for facilitating knowledge transfer within the technical support department, as well as cross-departmentally - monitor key performance indicators for use in providing direction and feedback at both a departmental and individ...
About us: industrack provides a complete field management software for hvac, plumbing, electrical service contractors. we have a crm, dispatching, estimation, and invoicing software for both office and field staff. we are looking for a technical support manager. for more information, please see details below. **duties**: - take our current manual tests and automate the testing - troubleshoot test-related issues to determine failure point - report issues that are clear, concise, and on time for development - manual testing of multi-function device software (both the desktop and app version) - document bugs using microsoft tfs - goal is to verify software feature functionality as written for our desktop and mobile software - work with very little supervision - ability to document issues (capture look & feel, functionality, system failures or sw reset issues) - recreate problems found in field and triage the bugs **requirements**: - must have a bachelors degree in software or engineering - at least 3 years experience with testing automation - strong ability to create test plans - strong documentation experience 40 hours work week, no work on saturdays type contract: independent contractor tipo de puesto: tiempo completo, freelance...
Setup and on board new customer. - create training contents and documentation for onboarding and customer training. - create and update all support documentation and kb. - perform software and solution training - create informative software and process documentation - serve as a backup technical support - provide insight and feedback for future software features. **requirements**: desired skills - 3+ years of experience in customer service - ability to understand users' business needs and translate them into technical capabilities; must also be able to articulate the limitations of the technology - attention to detail and quality control required - strong customer service focus with advanced analysis, communication, and follow-up skills. - ability to work individually and as a member of a team. - excellent verbal and written communication skills. - c1 level english tipo de puesto: indefinido salario: $4.000.000 - $5.000.000 al mes pregunta(s) de postulación: - ¿tu nível de inglés es c1? - ¿vives en medellín o estas dispuesto a mudarte? - ¿tienes experiência en servico al cliente?...
The digital marketing manager will develop, test, implement, track, and optimize our marketing campaigns across all digital channels. this role requires being skilled at enhancing brand awareness and driving traffic to our website. develop, create, and manage engaging website content that aligns with brand strategy. collaborate with internal teams to create landing pages and optimize user experience. evaluate and use ga metrics and knowledge of digital technology to maximize website traffic, search rankings, optimize content, and analyze user engagement. work with the team to brainstorm new and innovative digital growth strategies collaborate with the marketing team to launch campaigns on time and on budget prepare accurate reports on digital marketing campaigns overall performance measure and report performance of all digital marketing campaigns and assess against goals identify ways to improve website design and ux tipo de puesto: tiempo completo, freelance salario: $8.000.000 - $10.000.000 al mes...
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