**Company Description** We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. **We love to promote from within** - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! SCOPE OF POSITION To maintain ownership of existing identified accounts, to improve the level of customer service, while increasing business opportunities. JOB EXPECTATIONS & KEY RESPONSIBILITIES - Dedicate yourself to the success of Expeditors’ and the customer using ethical business practices, personal commitment, passion, sacrifice and an obsession with the fundamentals of running the business. - Communicate and collaborate with the account team on areas of potential risk or exposure to the customer’s business - Provide and manage reporting and visibility tools to the customer. - Drive process improvement throughout your district and network. - Maintain & update SOP’s to ensure customer expectations are documented & executed within our operational teams. This includes, but is not limited to, rates, KPI expectations, and general customer service requirements. - Support, prepare and conduct customer business reviews by running appropriate reports; help identify and communicate trends, and improvement opportunities through analysis. - Customer KPIs are being met - Customer satisfaction REPORTING STRUCTURE Customer Retention & Development Manager **Qualifications** - University or equivalent business qualifications - Minimum 3 years industry experience - Proven work experience in business development - Proficient in MS Office and CRM software - Ability to communicate up and down management hierarchy with equal effectiveness - Strong presentation skills and analytical skills - Proven problem solving and interpersonal skills - Fluent in Spanish and English (both required) **Additional Information** Expeditors offers excellent benefits: - Paid Vacation - Health Plan: Medical - Employee Stock Purchase Plan - Training and Personnel Development Program - Growth opportunities within the company