Senior Customer Adoption Manager The role focuses on driving customer adoption of Tipalti by ensuring customers gain value from the product from day one and scale adoption at the required pace. This is accomplished by working closely with customers to support their payee onboarding process through product training, consulting on best practices, and managing customers during the adoption stage. Key Responsibilities: - Offer world-class service to customers. - Gather complex requirements and design a consultative solution/adoption plan to optimize client usage in collaboration with the team. - Work closely with Sales, Finance, Solutions Consultants, Onboarding, Support, Product, and Customer Success to collect, receive, share, and act on feedback to drive collaboration and adoption. - Analyze data to identify business performance improvement opportunities and communicate findings effectively. - Build successful working relationships with customers and deliver value-driven customer presentations. - Identify key revenue levers and cost drivers to core business processes and seek solutions to reduce onboarding timeline, increase revenue, and improve profitability. About You - Prior experience in Customer Success, Project Management, or Account Management roles, preferably in the SaaS space. - Experience with project forecasting, running customer training, and strong analytical skills. - Ability to work in a fast-paced, deadline-driven start-up environment and excellent communication skills. - Building relationships and working within a collaborative team environment is what motivates you. - Experience with reporting and analyzing data and delivering action plans against these results. - ERP, accounts payable, and fintech experience is a plus. - Experience with Ticketing Systems (Zendesk, JIRA, etc.) and CRM systems (Salesforce) is a plus. About Us Tipalti is a global fintech company that modernizes the entire payables operation, freeing finance professionals to lead. We offer competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. We are committed to recruiting diverse candidates with varied personal experiences and abilities. We welcome applications from candidates belonging to historically underrepresented or disadvantaged groups and maintain an equitable Talent Acquisition process that is free from discrimination.