Purpose & Overall Relevance for the Organisation: GBS, the engine that designs, builds and operates consistent adidas end-to-end business services & solutions globally to drive the transformation TO ONE ADIDAS enabling our Business Partners to focus on core business. GBS prioritizes executing transitions, process and solution road maps. Implementing one service framework, performance measurements and GBS customer board. Furthermore, GBS is driving the implementation of robotics process automation (RPA). It is the overarching goal to move the adidas Group to a much more consistent, standardized and automated operating model with solid governance, architecture and operating model The Order to Cash, Global Process (credit, collections, disputes management & cash applications) stream is one of the streams that design and implements end-to-end services & solutions as Global Process Owner (GPO). GPO team can effectively cross-collaborate with multiple stakeholders to define the current and future state of adidas business and its processes, identifying issues and risks, suggesting mitigation strategies and driving towards technology solutions. GBS Operations operate by executing Global Process Owner services and solutions. The Order to Cash, Global Process (credit, collections, disputes management & cash applications) team, collaborates with the stakeholders in adidas to create a customer journey that exceeds the expectations of the customer & consumer. Scope of I2C: v Credit and collection management v Dispute management v Cash application Key Responsibilities and General Accountabilities: · Analyze, develop new and adjust existing end-to-end processes/ services, standards, in consultation with Markets and Operations · Manage and execute transformation initiatives including GAP analysis related to the GBS operation centers/markets and provide process competency with a specific focus on Order to Cash, Global Process (credit, collections, disputes management & cash applications) · Facilitate implementation of process standardization, harmonization and automation · Manage and execute process improvement initiatives on demand · Provide input to identify improvement potential, problems and feasibility of process change with stakeholders through variance analysis and effective usage of data, create transparency on priorities, develop options / solutions and facilitate recommendations for preparing fact-based decisions ending into regular continuous improvements. · Support standardized reporting, measurements, KPI and adhoc analysis in line with SLA’s together with Delivery Excellence team securing quality, timeliness, compliance and productivity of services and processes · Be a part of medium sized projects with the respective process and technical knowledge within the boundaries of time, cost & quality, focus on the customers’ expectations, and facilitate implementation of results and support sustainability of solution. · Provide expertise for The Order to Cash, Global Process (credit, collections, disputes management & cash applications) areas in line with latest taxonomy/GPD/ activity split, processes and technology · Support to the definition of policies, accounting standards and guidelines for process improvement · Get understanding of stakeholder requirements, collecting data, delivering analysis, problem resolution and support recommending options · Ensure standardized data management processes and drive data quality improvement actions · Support business process stakeholders on the analysis of processes, proposing relevant improvements and facilitating the successful implementation Key Relationships: · GBS Order to Cash, Global Process (credit, collections, disputes management & cash applications) Director · Global GPO Order to Cash, Global Process (credit, collections, disputes management & cash applications) Team · Global GPO Order to Cash, Global Process (Order management, Invoicing, Claims & Returns) Team · Operational Order to Cash, Global Process (credit, collections, disputes management & cash applications) Teams in Operations Centers · GBS Global Governance · Credit teams in Markets · External system providers/ consulters · External contacts/ corporates for knowledge sharing and trends Knowledge, Skills and Abilities: · Understanding of GBS processes within Order to Cash (credit, collections, disputes management & cash applications) · Experience in process design, process mapping, improving process quality, process review and compliance · Broad SAP FI/CO knowledge · Ability to apply continuous process improvement concepts and tools · Willingness to travel · High degree of customer orientation · Fluent in English (verbal and written) · Good communication skills and an international mindset · Good analytical mindset · Cross functional and cross GPO mindset · Ability to work independently · Ability to coach, guide and manage teams in a trustful and proficient manner · Result orientation and pro-activeness Requisite Education and Experience / Minimum Qualifications: · Degree in Business Administration or IT or related areas, or equivalent combinations of educations · Minimum of 3-5 years of relevant work experience in finance functions, namely on Order to Cash Process (credit, collections, disputes management & cash applications) · Experience in shared service center organizations · Project management experiences