About Us SpendHound is one of Yipit’s new businessventures and it is the 100% free way to ace your vendor renewalsand save your company time and money across your tech stack. We area fast-growing technology company backed by The Carlyle Group andNorwest Venture Partners. Our offices are located in NYC, Austin,Miami, Denver, Mountain View, Seattle, Hong Kong, Shanghai,Beijing, Guangzhou, and Singapore. We cultivate a people-centricculture focused on mastery, ownership, and transparency. About theRole As a Customer Success Team Leader, you will oversee a team ofhigh-performing Customer Success specialists, ensuring exceptionalservice and customer outcomes. You will manage complex books ofbusiness, drive customer engagement strategies, and take onmanagerial responsibilities such as hiring, training, andmentoring. Your role will be instrumental in solving escalatedissues, improving retention, driving adoption, and leadingstrategic initiatives to enhance customer success. You will also beresponsible for leading and scaling a team, ensuring theyconsistently exceed performance targets and deliver measurableimpact. Responsibilities: 1. People Management & Leadership -Lead, mentor, and develop a team of 5+ Customer Successspecialists, fostering a high-performance culture. - Set cleargoals and expectations, providing ongoing coaching to driveindividual and team success. - Collaborate with leadership tocreate and implement scalable processes to improve efficiency,engagement, and customer outcomes. - Drive team accountability,ensuring performance consistently meets or exceeds company goals.2. Customer Engagement & Retention - Own and managerelationships with key customer accounts, ensuring long-termsuccess and satisfaction. - Work with your team to develop andimplement strategies to maximize customer engagement, adoption, andretention. - Identify at-risk customers, create re-engagementstrategies, and track improvement efforts. - Turn dormant/unengagedcustomers into platform advocates by improving customersatisfaction scores. 3. Strategic & Cross-Team Contributions -Serve as the voice of the customer, delivering clear and concisefeedback to the Product team to drive improvements. - Own keycustomer success initiatives, including process improvements andoptimizing customer touchpoints. - Lead cross-functional projectsto enhance overall customer experience and operational efficiency. Qualifications - 5+ years of experience in Customer Success,Account Management, or a related field, preferably in B2B SaaS.After IC experience, you should have 2-3+ years of experience as ahigh-performing people manager. - Proven experience managing andscaling high-performing teams, with a track record of exceedinggoals. Strong leadership skills with prior experience coaching ormanaging a team of 5+ individuals. - Excellent problem-solvingabilities and a proactive/self-starter mindset. You should have akeen view on what’s working and what’s challenging within your teamand proactively work to optimize/solve problems. - Exceptionalcommunication and cross-functional relationship skills. Why JoinUs? - Be a key player in a fast-growing company with a dynamic andinnovative culture. - Lead a high-impact team that drivesmeasurable customer success outcomes. - Opportunities for careergrowth, leadership development, and cross-functional collaboration. What we offer: - Competitive Compensation Package ($53,000-60,000OTE) - Note: The final offer will be determined by a number offactors, including, but not limited to, the applicant's experience,knowledge, skills, and abilities, as well as internal teambenchmarks. - We care about your personal life and we mean it. Weoffer flexible work hours and open vacation policy. - Your growthat YipitData is determined by the impact that you make, not bytenure, unnecessary facetime, or office politics. Everyone atYipitData is empowered to self-improve and master their skills inan environment focused on ownership, respect, and trust. #J-18808-Ljbffr Customer Service