Expert Technical Support Specialist sought to deliver high-quality IT services. Responsibilities include: Key Responsibilities: - Cloud service setup, configuration and maintenance for Office 365, Google Workspace and Microsoft Azure. - Programming skills application for service integration and automation management. - IT solution analysis and comparison to select optimal options. - Email and DNS service installation, configuration and maintenance. - Security solutions implementation including antivirus, firewall and VPN. - Remote access tools management and backup and virtualization platforms. - Troubleshooting documentation generation and software management on ITGlue and Hudu. Requirements: - Excellent communication and problem-solving skills. - Proactive attitude and ability to work independently. - Experience with cloud services, including Office 365 and Azure. - Troubleshooting skills for Windows, Linux, macOS and Windows Server. - Remote software installation and management. - Local network administration and IP addressing. - Strong customer service and documentation skills.