Hey there! NeoWork is seeking a driven and experienced Operations Manager to oversee our company's operations and ensure the efficient delivery of services to our clients. As an Operations Manager at NeoWork, you will play a key role in managing and optimizing processes, implementing strategies, and driving continuous improvement. As a leading BPO company, NeoWork is dedicated to providing exceptional outsourcing solutions to our clients. As an Operations Manager, you will be responsible for managing and leading a team of professionals, monitoring performance metrics, and ensuring that operational objectives are met. **Responsibilities**: - Manage and oversee day-to-day operations to ensure efficient service delivery - Identify areas for process improvement and develop strategies to optimize operations - Set and track performance metrics and KPIs to drive continuous improvement - Collaborate with internal teams to streamline and improve cross-functional processes - Develop and implement operational policies and procedures - Provide leadership and guidance to the operations team - Resolve operational issues and conflicts - Stay updated on industry trends and best practices to ensure NeoWork's operations remain competitive **Requirements**: - 5+ years of experience in operations management, preferably in the BPO industry - Bachelor's degree in Business Administration or related field; MBA preferred - Strong leadership and management skills - Excellent verbal and written communication skills - Proven track record in driving operational efficiency and process improvement - Ability to analyze data and make data-driven decisions - Strong problem-solving and decision-making skills - Ability to work well under pressure and meet tight deadlines - Knowledge of best practices in the BPO industry - Owned computer or laptop and stable internet connectivity. - Knowledgeable in Office 360, Google Apps, and client-facing communication. **Benefits**: - The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs. - This is a 100% home-based position - We prioritize the mental health of our team members and offer mental health days to support their well-being. - In addition to the base salary, performance-based incentives are provided. - There is an annual review and appraisal process in place. - There are ample opportunities for professional growth and advancement within the company. Pay: $8,000,000 per month