We’re looking for a detail-oriented, resourceful customer service representative with experience in shopify admin and a strong comfort level using ai tools. you’ll be the first point of contact for our customers, ensuring a smooth and friendly experience while also handling light backend operations. this role blends human empathy with tech-enabled efficiency. responsibilities: - respond to customer inquiries using a mix of personal judgment and ai-assisted drafts (e.g., chatgpt, gorgias ai). - personalize ai-generated responses to ensure an authentic, empathetic tone. - monitor and update customer support templates/macros to match evolving needs. - escalate complex or sensitive issues to appropriate internal teams. - handle refunds, cancellations, and exchanges through shopify. - manage chargebacks and submit supporting documentation. - process customer requests for address, size, or product changes. - identify and report potential fraud or policy violations. - keep shopify data clean and organized. requirements - at least 1 year of experience in a customer support or operations role, preferably in ecommerce. - proficient in shopify — including editing orders, processing refunds, and managing customer accounts. - comfortable using ai tools to draft, summarize, or automate tasks. - strong written communication skills and the ability to know when to rely on ai and when to step in personally. - self-managed, organized, and proactive in handling tasks. - nice-to-have: experience with platforms such as gorgias, zendesk, klaviyo, or notion....
Neowork is seeking an experienced and dynamic chief of staff to join our leadership team. as the chief of staff, you will work closely with the executive team to drive strategic initiatives, optimize operations, and ensure seamless communication across the organization. in this pivotal role, you will be responsible for managing strategic projects, facilitating effective decision-making, and assisting in the development and execution of business strategies. the ideal candidate will have exceptional leadership skills, a keen analytical mindset, and the ability to work collaboratively with diverse teams. we are looking for an individual who is proactive, resourceful, and capable of managing multiple priorities while maintaining a high level of professionalism. you will serve as a key advisor, trusted partner, and operational leader within neowork. responsibilities work closely with the ceo, and executive team to prioritize and execute strategic initiatives. facilitate communication and collaboration across departments to ensure alignment on goals and objectives. oversee the execution of key projects and initiatives, tracking progress and adjusting plans as necessary. prepare and present reports and updates to the executive team on key performance indicators and business metrics. serve as a mentor to other leaders and team members throughout the organization. manage internal and external relationships, representing the ceo and executive team as needed. drive organizational change and implement best practices that enhance operational efficiency. conduct research, analysis, and r...
We’re seeking a highly motivated and personable sales development representative (sdr) to join our dynamic team. in this role, you’ll be the first point of contact for potential vendor partners, playing a critical role in driving growth and marketplace expansion. your primary focus will be on initiating conversations with prospective vendors, understanding their business needs, and educating them on the value of joining our innovative platform designed to streamline and amplify their reach. responsibilities: identify and reach out to prospective vendor partners through outbound channels (email, linkedin, calls, etc.) qualify vendors based on our ideal customer profile (icp) criteria clearly articulate the value proposition of our platform, addressing vendor needs and positioning us as a strategic growth opportunity conduct discovery calls and nurture vendor relationships to assess fit and readiness seamlessly hand off qualified leads to the account executive team for final onboarding and partnership closure maintain accurate records of outreach activities and lead status in the crm collaborate closely with the sales and partnerships team to continuously optimize outreach strategies and messaging requirements 1+ years of experience in an sdr, business development, or partnerships-focused role strong written and verbal communication skills with a consultative and friendly tone comfortable conducting outreach across multiple channels and platforms ability to quickly grasp product features and explain them in a compelling and relatable way self-starter who thrives in a remote w...
We’re looking for a results-driven sales team lead/manager to guide and elevate our growing sales development representative team. in this hybrid role, you’ll not only coach and mentor sdrs but also roll up your sleeves and contribute directly to vendor outreach. your focus will be on improving performance quality, optimizing team output, and ensuring alignment with our company’s growth strategy. responsibilities: lead and mentor the sdr team to achieve outreach targets and high-quality vendor engagement run regular coaching sessions focused on performance improvement, messaging quality, and conversion strategies conduct quality assurance reviews and provide constructive feedback on calls, emails, and crm notes monitor team performance metrics and implement data-informed strategies to drive results serve as an individual contributor during off-coaching hours, actively engaging vendors and qualifying leads collaborate with leadership to align outreach tactics with broader go-to-market goals create and refine outreach scripts, cadences, and training materials to support continuous improvement requirements 2+ years of experience in an sdr or sales-related role, with at least 1 year in a leadership or mentorship capacity proven track record of exceeding outreach or lead generation targets strong coaching mindset with the ability to inspire and guide team members clear and confident communication skills—both written and verbal strong sense of ownership, accountability, and ability to lead by example comfortable using crms, qa tools, and outreach platforms (e.g., hubspot, salesfo...
Neowork is seeking a proactive and highly organized executive assistant to provide comprehensive administrative support to our client. as an executive assistant, you will play a critical role in ensuring the smooth and efficient operation of one of our clients. as an innovative bpo company, neowork is committed to providing exceptional and personalized support to our clients. as an executive assistant, you will directly contribute to our mission by customer service, sales processes, managing calendars, coordinating meetings and travel arrangements, preparing reports and presentations, and handling various administrative tasks. we are looking for an individual who thrives in a fast-paced environment, has excellent communication and organizational skills, and possesses a high level of professionalism and confidentiality. responsibilities manage inbox triage , ensuring timely responses and prioritization of emails. organize and prepare meeting agendas , leadership sync activities, and follow-ups. oversee clickup task management , ensuring tasks are updated and assigned efficiently. support eom (end of month) reporting and other data tracking requirements. assist with monthly accounting reconciliation and follow-ups to ensure accuracy and compliance. help build and refine sales proposals in alignment with business objectives. proofread marketing articles to ensure quality and consistency. conduct ad hoc research projects to support strategic initiatives. facilitate slack follow-ups , ensuring clear and timely communication. send neowork academy course reminders to employees and...
Neowork is seeking a proactive and analytical business systems analyst to join our team. in this role, you will collaborate with stakeholders to understand business needs and translate them into technical requirements. your main responsibility will be to improve and optimize internal systems and processes, aligning them with organizational goals. the ideal candidate should possess a strong understanding of both business processes and technology, with the ability to bridge technical teams and business stakeholders. if you are detail-oriented, have strong analytical skills, and excel at problem-solving, we encourage you to apply! responsibilities engage with stakeholders to gather and document business requirements and translate them into functional specifications. analyze and evaluate existing business processes and systems to identify areas for improvement. collaborate with it and development teams to design solutions that meet business needs. conduct system testing and validation to ensure solutions meet requirements. develop and maintain documentation such as process maps, user manuals, and training materials. provide ongoing support and troubleshooting for existing systems and applications. facilitate communication between business units and technical teams to ensure successful project delivery. monitor project timelines and deliverables to ensure alignment with business goals. requirements bachelor's degree in business administration, information systems, or a related field. at least 3 years of experience as a business systems analyst or similar role. strong understandi...
Neowork is excited to announce an opening for a junior virtual assistant to support our daily loan processing and communication efforts. this position is ideal for someone organized, tech-savvy, and capable of managing multiple administrative tasks in a fast-paced environment. contract type: full-time, permanent employment (contrato de trabajo a término indefinido) work schedule: monday to friday, 7:00 am – 4:00 pm / 7:30 am – 4:30 pm est work type: on-site (medellín, colombia) weekly hours: 40 responsibilities process and organize daily loan pipeline documentation. manage and respond to borrower communications. update and maintain opportunities in go high level crm. upload and track documents using file invite and lending wise platforms. coordinate the collection and timely submission of required documents. conduct follow-up communications with clients and team members. ensure all digital records are accurate, complete, and well-organized. requirements 1–3 years of administrative experience, preferably in finance or lending. strong english communication skills, both written and verbal. highly organized and efficient in time management. proficient in using digital tools for communication and task management. self-motivated and able to work independently with minimal supervision. quick learner with a strong attention to detail. benefits all legally mandated benefits, plus health insurance...
Graphic designer (editorial & social) - part-time graphic designer (editorial & social) - part-time 1 day ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. neowork is looking for a creative and talented graphic designer (editorial & social) to join our team on a part-time basis. as a graphic designer, you will be responsible for creating visually engaging graphics for both print and digital platforms, focusing on editorial content and social media marketing. in this role, you will collaborate closely with our editorial team and social media managers to develop compelling visuals that enhance storytelling and effectively communicate our clients' messages. you will have the opportunity to work on a variety of projects, including magazine layouts, social media graphics, promotional materials, and more. responsibilities design and evolve static and animated assets for the social channels(instagram, threads, bluesky, x, tiktok, facebook, youtube, and more) create visuals for editorial features and weekly newsletters design internal and external decks for partnerships, pitches, and proposals support branded and sponsored campaign assets in collaboration with our partnerships team ensure brand consistency across all creative work, in alignment with our product design team balance reactive, quick-turn requests with proactive, creative ideation and experimentation requirements a strong portfolio demonstrating social-first and editorial design work proficiency in sketch and adobe creative cloud (photoshop...
Technical project manager (c1 english) - colombia technical project manager (c1 english) - colombia 1 month ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. neowork is on the lookout for an experienced and organized technical project manager to join our growing team in colombia. in this critical role, you will oversee and manage high-impact projects, ensuring they are completed on time, within scope, and within budget. your expertise in both technical and project management domains will be essential in driving our initiatives forward and leading cross-functional teams. neowork project manager will develop and manage project timelines, deliverables, and budgets for webflow web development projects. will serve as the main point of contact for clients and work closely with designers and developers to ensure client needs are met and expectations are managed. the project manager will perform quality assurance checks to review deliverables for accuracy, functionality, and alignment with client objectives before final deployment. responsibilities manage technical projects from inception through completion, including scope definition, scheduling, resource allocation, and risk management lead and motivate project teams, ensuring clear communication and accountability among team members coordinate project activities with various stakeholders, including clients, developers, ux/ui designers, and product managers prepare and maintain comprehensive project documentation, including project plans, status reports, and meeting note...
3 weeks ago be among the first 25 applicants we're looking for a results-driven sales team lead/manager to guide and elevate our growing sales development representative team. in this hybrid role, you'll not only coach and mentor sdrs but also roll up your sleeves and contribute directly to vendor outreach. your focus will be on improving performance quality, optimizing team output, and ensuring alignment with our company's growth strategy. responsibilities: lead and mentor the sdr team to achieve outreach targets and high-quality vendor engagement run regular coaching sessions focused on performance improvement, messaging quality, and conversion strategies conduct quality assurance reviews and provide constructive feedback on calls, emails, and crm notes monitor team performance metrics and implement data-informed strategies to drive results serve as an individual contributor during off-coaching hours, actively engaging vendors and qualifying leads collaborate with leadership to align outreach tactics with broader go-to-market goals create and refine outreach scripts, cadences, and training materials to support continuous improvement requirements 2+ years of experience in an sdr or sales-related role, with at least 1 year in a leadership or mentorship capacity proven track record of exceeding outreach or lead generation targets strong coaching mindset with the ability to inspire and guide team members clear and confident communication skills—both written and verbal strong sense of ownership, accountability, and ability to lead by example comfor...
Get ai-powered advice on this job and more exclusive features. neowork is currently seeking a diligent and proactive virtual assistant/executive assistant to join our team in colombia. as a virtual assistant/executive assistant, you will provide comprehensive administrative support to senior executives, helping to streamline their day-to-day operations. as an innovative bpo company, neowork is dedicated to offering exceptional administrative support services to our clients. in this role, you will be responsible for managing calendars, scheduling appointments, arranging travel, handling email communications, preparing reports, and executing various administrative tasks that contribute to the efficiency of our clients' operations. the ideal candidate will be detail-oriented, highly organized, and possess outstanding communication skills. you should be able to work independently, manage multiple priorities, and demonstrate a high level of professionalism and discretion. responsibilities manage executives' calendars and schedule appointments efficiently arrange travel and accommodations for business trips handle email communications and correspondence prepare reports, presentations, and meeting materials conduct research and provide insights as needed coordinate meetings, ensuring all logistical details are managed assist with data entry, document preparation, and administrative tasks provide overall support to the executive team as needed requirements at least 3+ years of proven experience as a virtual assistant, executive assistant, or similar r...
2 weeks ago be among the first 25 applicants we're seeking a highly motivated and personable sales development representative (sdr) to join our dynamic team. in this role, you'll be the first point of contact for potential vendor partners, playing a critical role in driving growth and marketplace expansion. your primary focus will be on initiating conversations with prospective vendors, understanding their business needs, and educating them on the value of joining our innovative platform designed to streamline and amplify their reach. responsibilities: identify and reach out to prospective vendor partners through outbound channels (email, linkedin, calls, etc.) qualify vendors based on our ideal customer profile (icp) criteria clearly articulate the value proposition of our platform, addressing vendor needs and positioning us as a strategic growth opportunity conduct discovery calls and nurture vendor relationships to assess fit and readiness seamlessly hand off qualified leads to the account executive team for final onboarding and partnership closure maintain accurate records of outreach activities and lead status in the crm collaborate closely with the sales and partnerships team to continuously optimize outreach strategies and messaging requirements 1+ years of experience in an sdr, business development, or partnerships-focused role strong written and verbal communication skills with a consultative and friendly tone comfortable conducting outreach across multiple channels and platforms ability to quickly grasp product features and explain the...
3 weeks ago be among the first 25 applicants neowork is looking for an experienced salesforce administrator to join our team. in this crucial role, you will be responsible for managing and optimizing our salesforce platform to support business operations and drive user adoption. you will work closely with various teams to understand their needs and ensure that the salesforce environment aligns with our business objectives. as a salesforce administrator at neowork, you will play a key role in maintaining the integrity of data, implementing salesforce best practices, and facilitating continuous improvement of our crm processes. if you are a detail-oriented professional with strong problem-solving skills and a passion for improving user experiences, we would love to hear from you! responsibilities manage and maintain the salesforce platform by monitoring system performance and troubleshooting issues customize salesforce features and functionalities according to the company's requirements provide training and support to end-users to maximize adoption and effective use of salesforce implement best practices for data management, ensuring data integrity and accuracy work with stakeholders to gather requirements and translate them into technical solutions develop and maintain dashboards, reports, and workflows to support business objectives stay updated with the latest salesforce features and best practices manage user roles, profiles, permissions, and access control collaborate with it and other teams to integrate salesforce with other systems requirements ...
2 weeks ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. neowork is excited to announce an opening for a junior virtual assistant to support our daily loan processing and communication efforts. this position is ideal for someone organized, tech-savvy, and capable of managing multiple administrative tasks in a fast-paced environment. contract type: full-time, permanent employment (contrato de trabajo a término indefinido) work schedule: monday to friday, 7:00 am - 4:00 pm / 7:30 am - 4:30 pm est work type: on-site (medellín, colombia) weekly hours: 40 responsibilities process and organize daily loan pipeline documentation. manage and respond to borrower communications. update and maintain opportunities in go high level crm. upload and track documents using file invite and lending wise platforms. coordinate the collection and timely submission of required documents. conduct follow-up communications with clients and team members. ensure all digital records are accurate, complete, and well-organized requirements 1-3 years of administrative experience, preferably in finance or lending. strong english communication skills, both written and verbal. highly organized and efficient in time management. proficient in using digital tools for communication and task management. self-motivated and able to work independently with minimal supervision. quick learner with a strong attention to detail benefits all legally mandated benefits, plus health insurance seniority ...
Neowork is looking for a proactive and analytical business systems analyst to join our team. in this role, you will work closely with stakeholders to understand business needs and translate them into technical requirements. your primary responsibility will be to improve and optimize our internal systems and processes, ensuring they align with organizational goals. the ideal candidate will have a robust understanding of both business processes and technology, with the ability to bridge the gap between technical teams and business stakeholders. if you are detail-oriented, possess strong analytical skills, and have a knack for problem-solving, we invite you to apply! responsibilities engage with stakeholders to gather and document business requirements and translate them into functional specifications. analyze and evaluate existing business processes and systems to identify areas for improvement. collaborate with it and development teams to design solutions that meet business needs. conduct system testing and validation to ensure delivered solutions align with requirements. develop and maintain documentation, including process maps, user manuals, and training materials. provide ongoing support and troubleshooting for existing systems and applications. facilitate communication between business units and technical teams to ensure successful project delivery. monitor project timelines and deliverables, ensuring alignment with business goals. requirements bachelor's degree in business administration, information systems, or a related field. 3+ years of...
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