Ready to shape the future of work?_ **_ _** **_ _** - Responsibilities:_ **_ _** - _The collection supervisors will manage the whole collection process performed by the collections team._ **_ _** - Develop and maintain effective relationship with client stakeholders - providing performance updates, process improvements, responding to client request, etc. - Creates new strategies to improve the collection process_ **_ _** **_ _** - _Ensures the staff is meeting production goals, complying with company standards and perform the essential functions of their position as collectors daily._ **_ _** - _Creates reports showing the progress of the team’s efforts to collect debts and present them to internal customer during weekly meetings._ **_ _** - _Supervises and coordinates activities of collectors that involve account changes and payment plans to guarantee the payment of past-due balances from customers._ **_ _** - _Organize collection workload according to each collector´s experience, as part of the collection strategy._ **_ _** - Approve form letters to be used in collection attempts, especially for those customers - Refer debt accounts to our internal customer for credit hold or extrajudicial collection._ **_ _** - _Assist subordinates with collection activities in difficult cases._ **_ _** - Qualifications:_ **_ _** - _Degree / College diploma in Business Administration, Finance, Accounting, or related fields/disciplines._ **_ _** - _At least 3 to 5 + years of experience in collections operations._ **_ _** - _Experience on Credit, Billing and Cash Application processes, a plus._ **_ _** - _Intermediate-Advanced knowledge of Microsoft Office, especially Excel, Word, and PowerPoint_ **_ _** - _Strong analytical/business reporting experience_ **_ _** - _Effective negotiation skills_ **_ _** - _Must be able to communicate firmly and clearly with internal and external customers_ **_ _** - Why join Genpact?_ **_ _** - _Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation_ **_ _** - _Make an impact - Drive change for global enterprises and solve business challenges that matter_ **_ _** - _Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities_ **_ _** - _Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day_ **_ _** - _Thrive in a values-driven culture -_ **_ _** **_ Job_**_Assistant Manager_ **_ Primary Location_**_Colombia-Bogota_ **_ Schedule_**_Full-time_ **_ Education Level_**_High School Diploma/GED_ **_ Job Posting_**_Jun 25, 2025, 5:21:36 PM_ **_ Unposting Date_**_Jul 26, 2025, 1:29:00 PM_ - Master Skills List_Operations_ - Job Category_Full Time_