Unlocking Human Potential through Support We are on a mission to empower learners and match them with online tutors from across the globe, enabling them to create live language classes with AI-powered tools and learning materials. Join Our Support Squad As a key member of our team, you will be guiding and supporting users with their interactions, resolving any issues they may face by becoming true advocates for our customers. Why Join Us? - International team growth opportunities among 8 teams, supported by experienced managers from top-notch companies. - Flexibility is key, with a monthly rotating schedule, 24/7 support, and at least 11 hours gap between shifts for proper rest. - A dynamic environment with fast working pace, reasonable goals, and clear KPIs for confidence in expectations. - No calls - only written communication via chats, emails, and social media. Key Responsibilities: - Answer customers' questions and resolve any issues they may be facing. - Identify problem areas and flag them to the concerned team. - Ensure customer satisfaction and work on collecting and tracking user feedback. - Work closely with product teams to resolve issues and share customer feedback. What You Need to Succeed: - Previous experience providing support through live chats. - Fluency in English. - Strong technical and analytical skills. - Ability to provide proactive and innovative solutions. - Outstanding written and verbal skills. - Ability to understand customer needs. - Ability to work in teams. - A customer-centric mindset with excellent listening skills. - Ability to focus on what counts, creating simple solutions to deliver fast results. - Passion for learning and desire for self-improvement. Benefits: - Rotating schedule allowing time for proper rest. - Dynamic work environment with clear expectations. - Opportunities for growth and professional development.