Position Description GIC Global Integration Architect Provide service / support to customers using HCM integration with client's HR system of record on global platform GUIDING PRINCIPLES - Responsible for client relationship regarding the global integration services - Expected to co-ordinate internal communication across all Integration Service teams for the particular clients between EMEA, NA & APAC regions - Responsible to support also other activities related to client service such as user training delivery, additional after go-live system configuration activities etc.. - Responsible for managing global Change request Process and co-ordinate all regional / local service teams where local involvement is needed (global & local system maintenance and testing co-ordination) - Responsible for consistency message and quality level of Client Service across all 3 regions - Become a global CS single point of contact to the client global counter part's team for any discussion topics related to global functionality TECHNICAL RESPONSIBILITIES - Lead regular calls with clients to review global / local integration tickets - Deliver a design and mapping for global integration tickets - SPOC for any integration related topics for the clients and SRM / SCP at global level - Advise clients on best practise of design and mapping on their SOR - Facilitate super user training on integration - Provide input to Global SRM and SCP for business review meetings - Support integration consultants on reviewing, analysing and designing complex issues and Change Requests - With the support of PM (when needed), co-ordinate technical activities related to the client integration issues & Change Requests across : - all live GV / CSL payroll service teams - eTime, Benefits, SF (for full scope), Insight Dashboard - GETs and GSO (SFTP, SSO, authentication, GDPR, - Products and SOR (WorkDay, Oracle, SuccessFactors) - Implementation projects (GSD , PS, PM) - Cooperate with above teams to avoid regression on live data and processes when new integration features are deployed by ADP product or by SOR (WD, OR, SF) - Cooperate with GTT in regression testing after monthly Feature Pack - Inform clients on new integration features released by ADP product - Review and validate documentation provided by Implementation during Transition to Service. PROBLEM RESOLUTION - Take ownership of regular reviews of all open global tickets and regular updates to the client global team with the support of GSDM - Be in charge to address on-going problems faced by the client when they use system if the case has been escalated to him / her by the first line relation center - Analyze the problem on a global level, estimates and proposes the resolution process with the possible support of product management - Take responsibility in co-ordination of all regional application support teams to deliver one global solution to the client - Manage the configuration and test the changes and then ensure that they get available for the client - Ensure new integration clients are on-boarded and stabilized in alignment with all other non HCM / PY functionality - Participate in transition process between implementation phase to service support phase and review the learning points - Participate in defining cross functional service scope, responsibilities and delivery list with client - Ensure Internal communication and further co-ordination - Keep Leadership team updated on HCM integration matters and GIC Client Service team progress and procedures - Co-ordinate configuration and testing communication with local service application teams.