IT SUPPORT SPECIALIST - JU991

Bebeecareer


IT Support Specialist We're seeking an IT Support Specialist to join our team. As an IT Support Specialist, you'll play a key role in supporting our employees and clients with reliable technology solutions. Key Responsibilities: - Deliver exceptional on-site IT support to employees and clients - Provide remote support to regional offices as needed - Ensure deskside operations and standard technology services are maintained and supported - Build strong relationships with business users, understanding their needs and delivering tailored support - Champion a customer-focused approach, empowering end users to make the most of technology tools - Educate users on IT services, policies, and best practices - Accurately log all IT engagements in the ticketing system for reporting and performance tracking - Manage onboarding and offboarding processes, including account administration and asset management - Resolve Level 1 and 2 incidents, collaborating with internal and external teams for timely resolution - Maintain security protocols and monitor third-party engagements - Escalate complex issues to Infrastructure or Management teams when required - Support user and office relocations, hardware/software deployments, and warranty replacements - Manage IT asset procurement, inventory, and lifecycle - Contribute to the Service Desk knowledge base and documentation - Collaborate with global IT functions to implement standards and support local business needs - Facilitate infrastructure refreshes and basic device troubleshooting - Support software licensing reviews and compliance activities - Be available for occasional out-of-hours support - Perform other duties as required Requirements: - 3-5 years' experience in IT help desk or deskside support roles - Strong cross-platform expertise in Windows and Mac OS; working knowledge of AV technology - Excellent problem-solving skills and a proactive, can-do attitude - Empathy and effective communication skills with diverse end users - Ability to build trust-based relationships and collaborate across teams - Strong written and verbal English communication skills (advanced level required) - Effective time management and prioritization abilities - Professional, approachable demeanor under pressure About Us: We're a dynamic organization that values creativity, collaboration, and connection. We believe in fostering a culture of respect where everyone feels they belong and has equal opportunities to progress in their careers.

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