Warranty Coordinator Location: Remote – LATAM Compensation: LATAM: $1,200–$1,600/month Philippines (if applicable): $1,000–$1,400/month Industry: Construction / HVAC / Field Services Schedule: Full-time, U.S. business hours About the Role: We are looking for a proactive and experienced Warranty Coordinator to handle HVAC warranty claims and related service coordination. This role ensures timely claim submission, clear communication with customers and vendors, and accurate record-keeping to support smooth warranty operations. Key Responsibilities: Submit and track warranty claims with HVAC manufacturers and vendors. Coordinate with field technicians and service managers to gather necessary claim documentation. Review service records to determine warranty eligibility. Maintain organized digital records of all warranty claims, documentation, and manufacturer communications. Communicate claim updates and resolutions to customers in a clear and professional manner. Manage parts returns, credit reconciliation, and warranty billing. Stay current on manufacturer warranty policies, terms, and processes. Identify warranty trends and recurring issues to improve future operations. Qualifications: 2+ years in a warranty or service coordination role within the HVAC or construction industry. Strong knowledge of HVAC systems, workflows, and terminology. Proficiency in service platforms such as ServiceTitan , FieldEdge , or similar. Excellent written and verbal communication skills in English. High attention to detail and ability to juggle multiple open claims at once. Reliable self-starter who thrives in a remote, fast-paced environment.