Technical Support Role We are seeking a skilled professional to provide technical support and services to our customers. Key Responsibilities: - Promptly address customer needs while ensuring compliance with service level agreements. - Diagnose and resolve issues related to our products or external platforms. - Ensure accurate documentation of customer interactions and resolutions within our ticketing system. - Participate in training and product updates to stay current with our technologies and services. Requirements: - Availability for on-call monitoring as part of a rotational schedule. - Proficiency in Ticket Manager Tool (Jira). - Familiarity with server hardware configuration. - Staying up-to-date with the latest technology trends. Symphonia offers a collaborative environment where you can actively contribute to new ideas and implement cutting-edge technologies. We prioritize employee growth and development, providing opportunities for career advancement according to your interests.