Client Support Engineer Location: Remote - Colombia *ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED* The Opportunity: Anthology delivers education and technology solutions to help students reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that is simple and intelligent, inspiring student success and institutional growth. We are committed to diversity, inclusion, and belonging as foundational aspects of our hiring practices and company culture. For more information about Anthology and our career opportunities, please visit . Role Focus: This role centers on Anthology’s LMS, Blackboard, which offers students a simple and accessible learning experience. The successful candidate will play an integral role in the Customer Support team, supporting this evolving product line. Team Overview: Our Customer Support team has a proven record of delivering high-quality technical support. As a Client Support Engineer, you will troubleshoot and resolve complex technical issues, liaise with customers, and collaborate with Product Development, Engineering, and third-party vendors to ensure customer satisfaction. Responsibilities: - Provide multi-level troubleshooting and technical support via phone and email. - Work with customers and internal teams to resolve complex issues, including fault reproduction, troubleshooting, and root cause analysis. - Document bugs and fixes in the Knowledge Base and support ticket system. - Represent the Customer Support department in product meetings and reviews. - Manage and mentor other engineers, providing cross-training and support. Candidate Requirements: - Familiarity with object-oriented programming, preferably Java. - Experience with UNIX/Linux and Windows operating systems. - Experience configuring multi-node enterprise applications and load-balanced environments. - Understanding of application server maintenance, OS installs, and upgrades. - Knowledge of data structures, algorithms, and software engineering principles. - Web application development experience, ideally in Java/JEE. - Excellent analytical, problem-solving, and communication skills. - Fluency in English (CEFR B2 or higher). Preferred Skills: - Knowledge of networking, routers, and configuration. - UNIX and Windows NT administration skills. - Basic web technologies: HTML, CSS, JavaScript, - Experience with Struts, Tomcat, Weblogic. This description is not exhaustive and may be amended as needed. Anthology is an equal opportunity employer, considering applicants without regard to race, gender, age, or other protected categories. #J-18808-Ljbffr