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Senior software engineer i – mobile developer bogotá, colombia. only cvs submitted in english will be considered. the opportunity: anthology delivers education and technology solutions so that students can reach their full potential and learning inst...
Description client supportengineer remote - colombia *only cvs submitted in english will be considered* the opportunity: anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth. the power of together is built on having a diverse and inclusive workforce. we are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company. for more information about anthology and our career opportunities, please visit anthology. this role focuses on anthology’s lms, blackboard, which provides students with a simple and intuitive learning experience that they can access anytime and anywhere. it’s a solution that’s continuously evolving to meet users’ needs and we’re looking for someone who can play an integral role in the success of the customer support team within this specific product line. our customer support team has a proven track record of delivering high quality technical support to our customer base.we are looking for motivated, technically-savvy and customer service-oriented client support engineers to join our support team. primary responsibilities will include: diagnosing and troubleshooting web-based product components and their underlying technologies integrating components into other systems such as student information systems showing front-end application expertise on par wi...
Description order management & billing analyst i remote - colombia *only cvs submitted in english will be considered* the opportunity: anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth. the power of together is built on having a diverse and inclusive workforce. we are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company. for more information about anthology and our career opportunities, please visit anthology. the order management & billing analyst is a staff-level operations position in the order management & invoicing operations team in anthology’s global business operations department. in this role, you will be responsible for processing and closing transactions in the sales systems and ensuring proper data flow to downstream financial systems to correctly generate invoicing, trigger commission accounting, record revenue, and initiate customer fulfillment and entitlements. you’ll support a specific market of the organization and will be responsible for maintaining market-specific knowledge. specific responsibilities will include: processing new sales and renewal contracts from salesforce to peoplesoft financials with a strong transaction focus ensuring that financial and administrative controls are maintained by reviewing sales deals and checklists, ensu...
**client support engineer** **bogota, colombia** **only cvs submitted in english will be considered** **the opportunity**: recently combined with anthology, blackboard offers the largest edtech ecosystem on a global scale, supporting over 150 million users in 80 countries. the company’s mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals. we believe in the power of a truly diverse and inclusive workforce. as we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company. this role focuses on our learn platform, which provides students with a simple and intuitive learning experience that they can access anytime and anywhere. it’s a solution that’s continuously evolving to meet users’ needs and we’re looking for someone who can play an integral role in the success of the client support team within this specific product line. additionally, you will draft, review, and issue product bugs/fixes into the knowledge base open case using a client ticket tracking system. in this role you will also represent the client support department in various product meetings and reviews with both internal product management teams and external clients. you will manage the technical contributions of other engineers assigned to the project and provide cross-training to other client support engineers. - required skills/qualifications:_ - familiarity with programming in an object-oriented langua...
**client support engineer** **bogota, colombia** **only cvs submitted in english will be considered** **the opportunity**: anthology offers the largest edtech ecosystem on a global scale, supporting over 150 million users in 80 countries. our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals. we believe in the power of a truly diverse and inclusive workforce. as we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company. this role focuses on our blackboard learn platform, which provides students with a simple and intuitive learning experience that they can access anytime and anywhere. it’s a solution that’s continuously evolving to meet users’ needs and we’re looking for someone who can play an integral role in the success of the client support team within this specific product line. additionally, you will draft, review, and issue product bugs/fixes into the knowledge base open case using a client ticket tracking system. in this role you will also represent the client support department in various product meetings and reviews with both internal product management teams and external clients. you will manage the technical contributions of other engineers assigned to the project and provide cross-training to other client support engineers. - required skills/qualifications:_ - familiarity with programming in an object-oriented language, preferably java - light expe...
Help desk customer service advisor bogota, colombia *only cvs submitted in english will be considered* the opportunity: anthology offers the largest edtech ecosystem on a global scale, supporting over 150 million users in 80 countries. the company's mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals. we believe in the power of a truly diverse and inclusive workforce. as we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company. student success brings virtualized support and technology enabled solutions to the world's most progressive institutions. we provide it help desk and comprehensive student lifecycle management services that improve student engagement and accelerate learning. our platform gives institutions an efficient, financially sustainable way to deliver services through the enrollment and learning process. our goal is to build a better education experience for everyone by extending institutional resources to meet the growing demands of learners. position responsibilities will include: - resolving end-user inquiries by utilizing multiple technologies including telephony, and web-based inquiries - striving for one-call resolution of client issues while communicating appropriate options in a timely and professional manner - managing and resolving identified client issues for assigned accounts - documenting information into web-based ticketing system ...
**service delivery manager** **bogota, colombia** **only cvs submitted in english will be considered** **the opportunity**: anthology offers the largest edtech ecosystem on a global scale, supporting over 150 million users in 80 countries. our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals. we believe in the power of a truly diverse and inclusive workforce. as we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company. the anthology services team has a proven track record of delivering exceptional services to hundreds of clients around the globe. as service delivery manager, you will be a dedicated relationship manager with several elite clients and provide superior level of client support, project management, communication, and documentation to the set of clients. this is a unique and exciting opportunity for a project manager with technical and client support experience to contribute to a rapidly expanding technical organization. your responsibilities in this role will fall under the objective of facilitating the current standards, as well as constantly improving management, communication, and documentation within our managed hosting services organization. specific responsibilities will include: - acting as the central point-of-contact within anthology services for a small set of clients and maintaining day-to-day knowledge of all plans, activities, and s...
**senior procurement analyst** **bogota, colombia** **only cvs submitted in english will be considered** **the opportunity**: anthology offers the largest edtech ecosystem on a global scale, supporting over 150 million users in 80 countries. our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals. we believe in the power of a truly diverse and inclusive workforce. as we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company. the anthology global strategic sourcing and procurement team works across the entire organization to create and manage effective center-led procurement processes, enhance vendor relationships, and partner with internal clients to ensure cost effective vendor contracts. this position is principally responsible for helping drive the transformation of the procurement efforts into a cost-effective and process-efficient best practices function serving the entire company. primary responsibilities will include: - vendor contracting (80%):_ - with a minimum of management oversight: - reviewing and analyzing requests from business partners for global vendor contracting support, including new vendors, new services with existing vendors, and renewals with existing vendors, written primarily in english - identifying contract gaps against anthology vendor contract standards and industry best practices - conducting deal review activities in compliance...
**partnerships manager** **bogota, colombia** *** **only cvs submitted in english will be considered** **the opportunity**: anthology offers the largest edtech ecosystem on a global scale, supporting over 150 million users in 80 countries. our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals. we believe in the power of a truly diverse and inclusive workforce. as we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company. *** the anthology partner program is a differentiator in that it provides an ecosystem that enables our clients with a richer, more engaging educational experience for both learners and educators, no matter what their unique needs may be. primary responsibilities will include: - managing a portfolio of anthology and blackboard partner accounts at different stages within their lifecycle and maintaining ongoing engagements with prioritized partners - creating partner account plans to provide additional recommendations that will benefit the partner’s investment in anthology. - helping new partners navigate through their initial onboarding and fulfillment of program services - tracking and managing partner satisfaction by monitoring partner usage data, health indicators, and potential growth opportunities and translating into strategies for success - fostering relationships and collaborating with cross-functional internal teams (product man...
**post sales operations: resource** *** **coordinator** **bogota, colombia** **only cvs submitted in english will be considered** **the opportunity**: anthology offers the largest edtech ecosystem on a global scale, supporting over 150 million users in 80 countries. our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals. we believe in the power of a truly diverse and inclusive workforce. as we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company. the resource coordinator will play an integral role in the service operations and support team that’s part of the post sales operations department. the post sales operations department is focused on driving anthology’s core strategy of operational efficiency by innovating, streamlining, and implementing world-class tools and business processes across the organization. primary responsibilities will include: - assigning available employees to projects in accordance with their skillsets, previous experience, and their availability - reallocating resources and providing project managers with necessary support when project timing shifts - assisting with capacity planning - ensuring that team resources have capacity to work on the backlog of existing project work as well as upcoming projects - monitoring and assisting with employees’ timesheets to ensure timesheet compliance - collaborating with project management off...
**software engineer in test** **bogota, colombia** **only cvs submitted in english will be considered** **the opportunity**: - _ anthology offers the largest edtech ecosystem on a global scale, supporting over 150 million users in 80 countries. our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals. we believe in the power of a truly diverse and inclusive workforce. as we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company. - required skills/qualifications:_ - at least 2 years of experience in qa manual testing and automation - experience with test automation tools and frameworks such as selenium webdriver and testng - familiarity with java, javascript, html, and css - a technical understanding of database configuration and ability to write complex sql queries - light experience with one or more scripting languages like shell or bash - light experience with rest apis, javascript, xml, json - familiarity with build environments like jenkins, docker and mesos - fluency in written and spoken english at cef b2 level or above **the office**: blackboard has an office located in bogota, colombia as a hub for the lac market. - located in capital towers center in the financial district - excellent and secure area to eat lunch, have a walk, or dine after office hours - benefits in prepaid medicine, dental plan, and wellness allowance - easy access to publi...
**manager, software engineering** **bogota, colombia** **only cvs submitted in english will be considered** **the opportunity**: anthology offers the largest edtech ecosystem on a global scale, supporting over 150 million users in 80 countries. our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals. we believe in the power of a truly diverse and inclusive workforce. as we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company. the anthology-blackboard collaborate teams enable an interactive learning experience through virtual classrooms and real-time communication. as a member of our product development and delivery organization, you’ll work in an agile environment delivering industry-leading saas products and web service platforms. as manager, software engineering, you will work closely with the qa, ci, user experience, and product management teams to solve a wide variety of technology challenges and to deliver blackboard’s new feature and original system releases, all the while advocating for, evangelizing, and implementing engineering best practices across the team and organization. you will work and coordinate with other team leads on cross-team projects to ensure dependencies are identified, understood, and managed. - required skills/qualifications:_ - significant experience within cloud software development - strong problem-solving, analytical thinking, a...
**human resources specialist** **remote, colombia or bogota, colombia** **only cvs submitted in english will be considered** **the opportunity**: recently combined with anthology, blackboard offers the largest edtech ecosystem on a global scale, supporting over 150 million users in 80 countries. the company’s mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals. we believe in the power of a truly diverse and inclusive workforce. as we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company. the hr specialist is a key member of blackboard’s hr shared services team, supporting the organization’s broader global hr consulting & delivery function. the hr shared services team provides backend support to blackboard’s hr business partners as well as the overall hr function and is the first point of contact for employees with hr-related questions. primary responsibilities will include: - serving as a primary hr contact and resource for blackboard’s global workforce throughout the entire employment lifecycle, to include answering questions regarding hr programs, policies, and procedures, etc. - providing guidance to the hrbps and hr consultants to ensure compliance and consistency with regards to internal hr processes - developing and implementing process improvements for internal hr processes and owning standard operation procedure documents for the hr shared services team...
Business development representative hybrid - bogota, colombia *only cvs submitted in english will be considered* the opportunity: anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth. the power of together is built on having a diverse and inclusive workforce. we are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company. we are looking for a motivated business development representative to join our team and work as a link between our marketing and sales departments. reporting to the senior director of global marketing, the business development representative (bdr) is responsible for identifying and developing new opportunities for the sales teams to pursue. specific responsibilities will include: - qualifying demand against established criteria before passing a qualified lead, or opportunity, to sales. processing and validating inbound leads using a range of tactics - researching and building out additional personas or members of a buying group that may be involved in the buying decision and share this with sales. having meaningful, productive conversations with individuals representing the buyer personas - nurturing predetermined groups of prospects back from sales by using multiple touch tactics - complying with all demand management-related ...
**senior software engineer** **bogota, colombia** **only cvs submitted in english will be considered** **the opportunity**: anthology offers the largest edtech ecosystem on a global scale, supporting over 150 million users in 80 countries. our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals. we believe in the power of a truly diverse and inclusive workforce. as we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company. this role focuses on ** **anthology’s blackboard learn, where we pride ourselves on creating well-designed web and mobile solutions to support learners, instructors, and administrators. learn allows learners and instructors to access online educational experiences wherever and whenever they want through web and mobile devices. our technology helps instructors breathe life into educational content, brings efficiency to day-to-day tasks, and empowers instructors with tools to engage and assess every learner. we help motivate learners by promoting collaboration, communication, and connections with their peers and instructors. specific responsibilities will include: - working in an agile environment; participating in agile planning and execution - participating in hands-on technical design, coding, and implementation of product features and improvements - enhancing and supporting existing cloud-based products; designing and implementing new feat...
**senior marketing manager, client success** **bogota, colombia** **only cvs submitted in english will be considered** **the opportunity**: - recently combined with anthology, blackboard offers the largest edtech ecosystem on a global scale, supporting over 150 million users in 80 countries. the company’s mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals. we believe in the power of a truly diverse and inclusive workforce. as we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company. you will drive the content strategy and positioning around transitioning to our newest lms experience, articulating benefits for a range of personas across schools and institutions. core to this role is the development and ongoing upgrades around adoption and change management positioning primary responsibilities will include: - building an “adoption/change management content plan” that maps assets to client-specific barriers to adoption - developing compelling content that articulates the process and benefits to clients tackling vital upgrades and technology transitions - partnering with the product management, corporate marketing, regional marketing, and client programs teams to coordinate effective “launches” for our higher tier monthly releases - working with product management to present a roadmap for current clients that articulates the value around upgrading and the benef...
**senior marketing manager, client success** **bogota, colombia** **only cvs submitted in english will be considered** **the opportunity**: recently combined with anthology, blackboard offers the largest edtech ecosystem on a global scale, supporting over 150 million users in 80 countries. the company’s mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals. we believe in the power of a truly diverse and inclusive workforce. as we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company. you will drive the content strategy and positioning around transitioning to our newest lms experience, articulating benefits for a range of personas across schools and institutions. core to this role is the development and ongoing upgrades around adoption and change management positioning primary responsibilities will include: - building an “adoption/change management content plan” that maps assets to client-specific barriers to adoption - developing compelling content that articulates the process and benefits to clients tackling vital upgrades and technology transitions - partnering with the product management, corporate marketing, regional marketing, and client programs teams to coordinate effective “launches” for our higher tier monthly releases - working with product management to present a roadmap for current clients that articulates the value around upgrading and the benefits ...
**partnerships manager** **bogota, colombia** *** **only cvs submitted in english will be considered** **the opportunity**: anthology offers the largest edtech ecosystem on a global scale, supporting over 150 million users in 80 countries. the company’s mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals. we believe in the power of a truly diverse and inclusive workforce. as we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company. *** the anthology partner program is a differentiator in that it provides an ecosystem that enables our clients with a richer, more engaging educational experience for both learners and educators, no matter what their unique needs may be. primary responsibilities will include: - managing a portfolio of anthology and blackboard partner accounts at different stages within their lifecycle and maintaining ongoing engagements with prioritized partners - creating partner account plans to provide additional recommendations that will benefit the partner’s investment in anthology. - helping new partners navigate through their initial onboarding and fulfillment of program services - tracking and managing partner satisfaction by monitoring partner usage data, health indicators, and potential growth opportunities and translating into strategies for success - fostering relationships and collaborating with cross-functional internal teams (p...
**senior salesforce business systems analyst** **bogota, colombia** **only cvs submitted in english will be considered** **the opportunity**: anthology offers the largest edtech ecosystem on a global scale, supporting over 150 million users in 80 countries. our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals. we believe in the power of a truly diverse and inclusive workforce. as we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company. as senior salesforce business systems analyst, you will report to the senior manager, crm operations and be responsible for influencing the ultimate direction of our crm platform and integrated systems. specific responsibilities will include: - investigating and resolving internal support cases that are escalated for tier 3 support, including verification and reporting of system bugs to necessary teams - working closely with it pms to execute and/or advise on the planning, design, and delivery of strategic and tactical sales business projects, including m&a; migrations - understanding business process and gathering, analyzing, and authoring requirements as well as abstracting upwards from low-level information to a basic understanding of the it client-established strategic project goals - leading the implementation of ongoing enhancements - prioritizing as user stories in the portfolio backlog and scheduling into the roadma...
**product marketing manager** **bogota, colombia** *** **only cvs submitted in english will be considered** **the opportunity**: anthology offers the largest edtech ecosystem on a global scale, supporting over 150 million users in 80 countries. our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals. we believe in the power of a truly diverse and inclusive workforce. as we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company. anthology’s product marketing team builds and tells stories for the education community and helps solve a wide variety of challenges. team members work in a dynamic, fast-paced environment and interface directly with clients to understand workflows and teaching scenarios, with sales to help schools understand the value of anthology's solutions, and with other marketing groups to get the message out to the market. as product marketing manager, you will be a face and voice of anthology’s teaching and learning solutions, both internally and externally. core to this role is the development, execution, and continual refinement of the integrated marketing plan, focusing on awareness-building, lead generation, and sales enablement to attain key corporate metrics. specific responsibilities will include: - developing an in-depth understanding of the target market, personas needs and pains, and associated buyer journey - collaborating across in...
**sales operations specialist** **bogota, colombia** **only cvs submitted in english will be considered** **the opportunity**: anthology offers the largest edtech ecosystem on a global scale, supporting over 150 million users in 80 countries. our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals. we believe in the power of a truly diverse and inclusive workforce. as we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company. for more information about anthology and our career opportunities, please visit the sales operations specialist is a dedicated regional resource that is aligned to a regional vice president and team of account executives to guide and assist in all areas of the sales deal progression at anthology. this position is key to the successful closing of deals and is an integral part of the process in driving new and renewal business. this person will play an integral role in the success of the group. specific responsibilities will include: - assisting regional vice president and team (as well as the renewal ae) in operational deal progression by navigating through the post-quote cpq process through contract delivery in salesforce crm - assisting regional vice president and account executive team with creation of sales and renewal templates to assist with deal structure and analysis - providing basic assistance with opportunity and quote manage...
**senior salesforce business systems analyst** **bogota, colombia** **only cvs submitted in english will be considered** **the opportunity**: anthology offers the largest edtech ecosystem on a global scale, supporting over 150 million users in 80 countries. our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals. we believe in the power of a truly diverse and inclusive workforce. as we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company. as senior salesforce business systems analyst, you will report to the senior manager, crm operations and be responsible for influencing the ultimate direction of our crm platform and integrated systems. specific responsibilities will include: - investigating and resolving internal support cases that are escalated for tier 3 support, including verification and reporting of system bugs to necessary teams - working closely with it pms to execute and/or advise on the planning, design, and delivery of strategic and tactical sales business projects, including m&a; migrations - understanding business process and gathering, analyzing, and authoring requirements as well as abstracting upwards from low-level information to a basic understanding of the it client-established strategic project goals - leading the implementation of ongoing enhancements - prioritizing as user stories in the portfolio backlog and scheduling into the roadma...
**inside sales representative** **bogota, colombia** **only cvs submitted in english will be considered** **the opportunity**: anthology offers the largest edtech ecosystem on a global scale, supporting over 150 million users in 80 countries. our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals. we believe in the power of a truly diverse and inclusive workforce. as we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company. as inside sales representative, you will exceed sales objectives of the assigned territory both independently and by managing anthology channel partners in latam and the caribbean. you’ll play an integral role in the success of the international sales team and be primarily responsible for generating new and expansion sales with direct accounts or company channel partners, assisting partners with client retention efforts, and working to raise level of client contact at existing clients. specific responsibilities will include: - meeting and exceeding set sales quotas in your territory - managing a detailed pipeline and forecast - generating new opportunities into new accounts (new logos) - supporting prospecting as part of the regular routine ensuring that new prospects are being added to the pipeline - ensuring channel partners accurately forecast and manage resources to exceed quarterly and annual quotas - becoming familiar with all ant...
**scrum master** **bogota, colombia** **only cvs submitted in english will be considered** **the opportunity**: - recently combined with anthology, blackboard offers the largest edtech ecosystem on a global scale, supporting over 150 million users in 80 countries. the company’s mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals. we believe in the power of a truly diverse and inclusive workforce. as we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company. as scrum master, you will serve as the servant leader for your team(s) by ensuring clear communication and helping the team reach its goal. you will drive the appropriate agile methodology (scrum/kanban/etc.) focused on predictable, quality delivery and driving continuous improvement of the team. you’ll facilitate team productivity by removing impediments that may obstruct the pursuit of the team’s goals and by preserving flexibility and ability to rapidly respond to changes on the team. specific responsibilities will include: - serving as scrum master for two or more scrum teams of moderate complexity - assessing agile maturity within immediate scrum teams - facilitating scrum ceremonies and providing coaching to further improve agile maturity of teams via daily scrum, retrospectives, sprint planning, and demonstrations - ensuring team maintains focus on quality and continuous delivery of business value ...
**client support engineer** **bogota, colombia** **only cvs submitted in english will be considered** **the opportunity**: anthology offers the largest edtech ecosystem on a global scale, supporting over 150 million users in 80 countries. our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals. we believe in the power of a truly diverse and inclusive workforce. as we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company. this role focuses on our blackboard learn platform, which provides students with a simple and intuitive learning experience that they can access anytime and anywhere. it’s a solution that’s continuously evolving to meet users’ needs and we’re looking for someone who can play an integral role in the success of the client support team within this specific product line. additionally, you will draft, review, and issue product bugs/fixes into the knowledge base open case using a client ticket tracking system. in this role you will also represent the client support department in various product meetings and reviews with both internal product management teams and external clients. you will manage the technical contributions of other engineers assigned to the project and provide cross-training to other client support engineers. - required skills/qualifications:_ - familiarity with programming in an object-oriented language, preferably java - light expe...
Requisito clave para este puesto es la capacidad de liderar proyectos complejos en organizaciones educativas. objetivos del cargo se busca un profesional con experiencia en la implementación y gestión de sistemas core académicos y erp institucionales, asegurando su alineación con el modelo de gestión académica, administrativa y financiera. aplicar metodologías de gestión de proyectos para planificar, ejecutar y controlar integralmente los proyectos, gestionando recursos, cronograma, presupuesto y riesgos. articular equipos multidisciplinarios para alcanzar objetivos estratégicos establecidos en el plan de desarrollo institucional. el candidato ideal debe tener: profesionalismo en ciencias administrativas, ingenierías o carreras afines, con especialización o maestría en gerencia de proyectos, gestión de tecnología, transformación digital. conocimiento de metodologías de implementación de soluciones erp/académicos (anthology, sap, oracle peoplesoft, banner). manejo avanzado de herramientas de gestión de proyectos (ms project, jira, asana, etc.). liderazgo, pensamiento estratégico, resolución de problemas y capacidad de negociación. experiencia requerida: más de 5 años liderando proyectos de sistemas de información en organizaciones complejas. experiencia en al menos 3 proyectos en educación superior (soluciones core)....
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Join to apply for the client support engineer role at anthology inc join to apply for the client support engineer role at anthology inc only cvs submitted in english will be considered. description product support engineer ii colombia only cvs submit...
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