Job Overview: The Service Support Specialist plays a vital role in ensuring the smooth operation of live casino games. This individual is responsible for monitoring game play, identifying and correcting user and technical errors, and documenting issues in real-time. This position requires strong analytical skills, effective communication, and problem-solving abilities to resolve complex issues efficiently. The ideal candidate will be able to work independently, make sound judgments, and collaborate with colleagues to achieve common goals. - Monitor and troubleshoot technical issues related to live casino game play - Correct user and technical errors in a timely manner - Document errors and incidents for future reference - Escalate critical issues to the appropriate department - Collaborate with colleagues to resolve complex issues Required Skills and Qualifications: - Bachelor's degree in a relevant field (e.g., technology, administration) - At least 1 year of experience in a similar role or relevant field - Strong written and verbal communication skills - Ability to analyze complex issues and develop effective solutions - Strong teamwork and problem-solving skills Benefits: - Competitive compensation package - Career growth opportunities - Chance to work with a global leader in online gaming Other Information: We offer a dynamic and creative work environment that fosters personal and professional growth. Our company is committed to excellence and innovation, and we are seeking like-minded individuals to join our team.