Operations Information Request Analyst This role is responsible for completing detailed customer requests on operations policies, procedures, audit questionnaires and supplier onboarding. The Operations Information Request Analyst (OIRA) is a member of a larger team with the mission to provide detailed, accurate and timely information while managing the lifecycle of multiple requests from beginning to end. - Follow the Operations Information Request Management process: - Conduct a thorough review of incoming requests assigned - Communicate and collaborate with team members as needed to determine the best course of action and provide a response that meets our customers' needs - Utilize the content repository and other approved resources to complete requests - Manage the lifecycle of requests from beginning to end and meet the applicable response service level objective (SLO) - Evaluate when necessary to ensure a timely response - Ensure response documentation is complete, current, and stored appropriately - Support continual content repository improvements by submitting new content for future use Required Skills and Qualifications - A bachelor's degree in business information systems, Engineering, Business Administration or a related field, or an equivalent combination of education and experience - Proven years of relevant work experience in technical support, operational management, business analysis and management of cross-functional projects - Knowledge of operations policies and procedures, BC/DR, InfoSec policies, physical security, industry certifications and data center design - Experience in or knowledge of the data center colocation industry - Excellent time management skills and the ability to constantly manage priorities - General knowledge of operational processes in a global company - Good interpersonal and teaming skills with sensitivity to a global audience - Excellent communication skills (verbal and written) - High attention to detail and a strong commitment to quality control - Strong customer focus We Offer - Employment in a stable company - Possibility to work within fast growing digital infrastructure company - Employee Assistance Program – access to free counselling legal and financial consultations and crisis intervention - Opportunity to work in supportive, inclusive environment - Attractive benefits package: premium private medical care, group insurance, employee stock program, Multisport card, lunch passes, and more