Our organization is dedicated to helping manufacturers achieve greater productivity, sustainability, and agility. we welcome forward-thinking individuals who are passionate about problem-solving and eager to do their best work. job role the change & problem sr. analyst will be responsible for managing the design, execution, and continuous improvement of change management, release management, and problem management processes within our it organization. the goal is to minimize disruption to it services while enabling rapid delivery of changes and releases. key responsibilities - change management: - organize and lead cab meetings to facilitate discussions on proposed changes. - manage the change management office to ensure adherence to policies. - develop and oversee the change management processes. - manage the lifecycle of all changes, including request, implementation, and closure, with risk assessment and impact analysis. - monitor change success rates, identify trends, and implement improvements. - problem management: - develop the problem management process to identify root causes of it incidents. - coordinate investigations with technical teams to identify and document causes. - track problem resolutions, ensuring closure and prevention of recurrence. - identify potential problems and implement preventive measures. - monitor problem resolution effectiveness and insights for process improvement. requirements - bachelor's degree in a related field or equivalent experience. preferred qualifications - experience in change, release, and problem management. - iti...
The role of client onboard analyst 1 involves working closely with internal partners to ensure seamless execution of assigned tasks. key responsibilities: - process client requests related to system setup, including updates to signatories and documentation lodgment. - maintain systems and collaborate with internal partners to ensure compliance with documentation related to account opening and maintenance processes. - respond to client and internal inquiries in a timely and accurate manner. - prepare and archive documentation as required. - ensure adherence to bank regulations while processing client requests. - stay up-to-date with current procedures, internal rules, external regulations, and follow changes in these documents. - document operation procedure updates and process clients' instructions with the highest accuracy and effectiveness. - verify and authorize data entered into systems, ensuring all queries are dealt with efficiently and promptly. - escalate urgent or risk issues through the appropriate channels. - support other teams/employees upon supervisor's instruction, including movement to another team and/or process. - perform other crucial tasks instructed by supervisors, such as participation in trainings, projects, conference calls, and systems testing. - ensure high levels of client satisfaction through strong product, process, and client knowledge. - identify and suggest process improvements, assisting in their implementation. - understand procedures and controls for operational processes and support manager with quality assurance process. - responsible ...
Job description \entities of this role include monitoring, assessing, analyzing and/or evaluating processes and data to identify policy gaps and formulate policies. the successful candidate will interpret data and make recommendations, research and interpret factual information to ensure consistency in results and business practices. \\...
Job description a seasoned professional role that applies in-depth disciplinary knowledge to develop new techniques and improve processes and workflows for the area or function. this role integrates subject matter and industry expertise within a defined area, requiring an in-depth understanding of how areas collectively integrate within the sub-function and coordinate and contribute to the objectives of the function and overall business. this role evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. it requires good analytical skills to filter, prioritize, and validate potentially complex and dynamic material from multiple sources. this role assumes informal/formal leadership roles within teams and is involved in coaching and training of new recruits. it has significant impact in terms of project size, geography, etc., by influencing decisions through advice, counsel, and/or facilitating services to others in the area of specialization. - responsible for customer interaction, documentation issuance, review, and system setups. - demonstrates high-level diligence, motivation, and organizational skills. - focuses on timely and accurate delivery of all account opening functions, as well as delivering excellent customer service and resolution of customer issues. - performs day-to-day management of the account opening and maintenance processing, including daily manag...
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