Role/Purpose: Determines the credit worthiness of customers and potential customers desiring to purchase the Company products and services based upon evaluation of financial condition / ability to pay for such purchase. Manages a portfolio of assigned accounts whose payments to the Company are past due. Contacts past-due accounts to arrange for payments while preserving the Company's business relationship with the account. Principal Duties and Responsibilities CREDIT EVALUATION: Develop and maintain written documentation of all approved / disapproved credit decisions. Ensure supporting credit analysis includes information relating to all factors considered relating to the application's credit worthiness as defined within the parameters of the credit matrix. Manage a portfolio of assigned accounts that are behind schedule in their payments to the Company. Contact customers regarding payment of overdue invoices. Secure information from customers regarding the basis for non-payment, including: Maintain an ongoing program of appraisal and analysis of account activity / payment status. Identify accounts whose continued failure to adhere to payment schedules / honor payments commitments indicates limited potential for securing payments through continued collections efforts. COORDINATION: Negotiate with customers experiencing short-term financial constraints to secure commitments to pay amounts due in the shortest time possible, (including arrangements for rescheduling of the payments process). Follow up with customers to ensure commitments to pay are honored. Work with dissatisfied customers to identify the nature of the problem relating to the Company's products and/or services and with Company Operations to arrange for appropriate technical staff support to address/rectify the issue. Team with Company Sales to resolve the customer issue and secure customer payment. Meet weekly with department management to review and evaluate the accounts within the assigned portfolio. Provide ongoing updates of client contact / client commitments discuss negotiating strategy / possible alternatives, review performance to date against the Company's standard metrics. Will work with internal stakeholders to manage customer suspensions. Represent the Company and the department in day-to-day activities with both internal and external auditors, providing documentation as required, and information regarding the status / activities relating to accounts under review. Bi-lingual in English and Spanish - both written and verbal - MUST HAVE