Apply Now Job Title: Telecom Support Engineer II Job Description We're Concentrix, the intelligent transformation partner. Solution-focused, tech-powered, and intelligence-fueled. As a global technology and services leader, we power the world's best brands with data, insights, industry expertise, and advanced technology solutions. We are the intelligent transformation partner that makes working, interacting, and transacting with companies refreshingly simple. We shape career opportunities in over 70 countries, attracting top talent. Within our Information Technology and Global Security team, you will deliver cutting-edge technology infrastructure, innovative software solutions, and global security for our staff and clients. You will collaborate with industry experts to design, implement, and strategize IT, security, application development, and solutions in today's hyperconnected world. Our technology team is central to our vision of developing, building, and running the future of Integrated Services. Our dedicated professionals worldwide ensure exceptional relationships and have earned awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture." We embrace diversity, curiosity, and a willingness to learn. Your talent for helping others and exceeding expectations will align perfectly with our culture and mission. Join us on this journey towards greater opportunities and brighter futures. Role Overview The Telecom Engineer is responsible for supporting voice platforms across the globe. Skills - Hands-on experience primarily with AudioCodes SBC, Asterix Gateway, Avaya ACD, AES, CMS, Verint Recording Platform, System/Session Manager, ACME SBCs, SIP. This includes hardware, software standards, engineering, and security within voice platforms, focusing on system reliability and security. - Advanced English proficiency is required. Responsibilities - Provide 24x7 operational support for Voice Devices, capacity planning, and infrastructure audits. - Create and manage detailed infrastructure documentation and procedures to ensure consistent system design and operations. - Proactively monitor voice systems to minimize production downtime and troubleshoot issues. - Maintain effective communication with all stakeholders, including vendors, servers, network, and operations teams. - Provide Level 2 support for unresolved Sev1 incidents impacting multiple geographies. - Prepare Root Cause Analyses (RCA) for Sev1 incidents. - Design solutions for new site setups and ramp-ups. - Represent Concentrix in technical calls with customers for solutioning or RCA discussions. - Evaluate new products and technologies. Location: SLV San Salvador - Getcom - Bulevar de Los Próceres, Colonia Palermo No. 350 Language Requirements: Spanish (Required) Time Type: Full time Application deadline: 2025-07-31 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents. #J-18808-Ljbffr