Customer Success Sr Analyst We are seeking a Customer Success Sr Analyst to join our Cargo team. You will support sales strategies to maximize value for partners across 9 countries. - Apply growth strategies to increase order potential of small and medium-sized allies. - Manage the collections cycle, including settlement, invoicing, and collections. - Achieve targets for quality metrics. - Identify process improvements and propose solutions. - Implement growth campaigns and consult with partners. - Communicate partner feedback and market needs for product development. - Design analytics sharing methods, dashboards, and templates for external presentations. Requirements: - 3-6 years of experience in analytical roles within tech or logistics. - Bachelor's degree in a quantitative or business field. - Strong stakeholder management skills. - Fluent in English or Portuguese. - Ability to analyze complex problems and develop action plans. - Data storytelling and presentation skills. - Proactive, entrepreneurial attitude. - Intermediate or advanced Excel and SQL skills. Join Our Team At Rappi, we empower our employees to deliver exceptional results and drive innovation. We believe that together, we can achieve anything. Interested in how you can make an impact? Find out more about our mission and values on our website. We look forward to building something amazing together!