Sutherland is seeking an analytical and attentive person to join us as Professional Services Engineer will be responsible for the implementation and integration of multiple NICE products. The PSE will work with the project team from the sales to services transition through the implementation phases to the completion of the test plan and closure of the project. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! **Main Responsibilities and Deliverables** **Strengthen relationships**: - Support NICE Account Executives in identifying additional solution opportunities - Installation and integration of NICE software solutions at customer's site, while following defined methodology, processes, system requirements and customer specific needs. - Work directly with the project manager to assist with any technical questions regarding the solution from the kick-off of the project until turnover of the delivered solution to our support center. - Ensure that all components of the technical architecture are properly integrated and implemented. - Ability to remotely implement Nice solutions efficiently with quality - Provide technical support and technical quality control throughout all stages of the project. - Assist customers and their vendors with configuration requirements for all Nice Integration points in their environment. - Provide technical expertise of the entire Nice product suite, implementation methodology and/or related technology. - Conduct systems testing for performance and reliability. - Report issues found during implementation and engage support teams for assistance as well as escalate to higher tiers and management as appropriate. - Communication with R&D; about customer technical feedback on implementation of product related enhancements and fixes. - Document and communicate issue resolution and lessons learned. - Document and add Symptoms and Resolutions to the Nice Knowledge Base. - Assist client's Administrators with questions and problems associated with the configuration, administration, and management of users in the NICE system. - Document and maintain NICE system specifications (Site Documentation) across all sites. - Assist with NICE projects, installations, and change management as a Subject Matter Expert (SME) to the client's environment and infrastructure. - Perform NICE system maintenance across all sites as required. - The PSE is expected to manage the customer relationship and expectations, communicate effectively, troubleshoot and resolve technical issues. - The PSE must maintain technical ownership of the project from start to finish. - Effectively manage time and maintain regular communication and updates to both customer and management. - Participate in training classes, or special projects as needed **Qualifications**: Qualifications** BS in Computer Science, Electrical Engineering or equivalent technical degree preferred. Nice Perform certification are a plus. CCNA and MCSE certifications are a plus. HP, Dell, VMWare and Citrix certifications are a plus. **KNOWLEDGE, SKILLS, AND ABILITIES** Deep and broad understanding of the NICE WFM solution **Linux experience (Software deployment on Linux, troubleshooting on Linux)** - Linux Server Installation and Configuration - Experience working with Linux environments - Command line - Be familiar with Linux Files and Permissions as well as File sharing services - Experience deploying SW on top of Linux server **Networking (troubleshooting) diagnosis** - Troubleshooting - Sniffers and various other Network Testing and Analysis tools - Network Principles - 7 Layer OSI Model, TCP, UDP - Network Devices - NICs, Switches, Routers, MPLS **Windows Server** - Microsoft Server Installation and Configuration - IIS, SNMP - Microsoft Security - Active Directory, Security Policies, Hardening, Encryption - Disaster Recovery - Clustering, Geo-Clustering. Understand functionality. - Virtual Servers - VMWare - ESX, VSX Clusters, VMotion - Citrix Servers - Configuration and Optimization **Database - Microsoft SQL** - Microsoft SQL Server Installation and Configuration - Maintenance - Backups and Recovery, SQL Agent, Analysis Services - SQL Security - Disaster Recovery - SQL Replication and Mirroring - Scripting - Basic Query and Update knowledge