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Project manager. software solutions implementation sutherland bogota, d. c. capital district, colombia join or sign in to find your next job join to apply for the project manager. software solutions implementation role at sutherland project manager. ...
Company description: sutherland is seeking an attentive and goal-oriented person to join us as a real time analyst. we are a group of driven and hard-working individuals. if you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! job description: responsibilities: - support monitoring of service level performance at interval level against planned aht, aux & shrinkage and correlate with non-adherence at consultant level - ensures real-time call outs on performance and staffing level are made to floor supervisors for appropriate action on non-adhering consultants - helps follow up and ensures call-outs on non-adherence are corrected to make improvements in productivity performance to drive optimized service level and utilization delivery - coordinates offline activities - partners with ops mod and keeps them informed through call-outs on consultant level deviations and kpis - ensures eod performance analysis reports are prepared accurately and submitted qualifications: our most successful candidates will have: - at least two yearsof work experience as a real time analyst - good knowledge of ms-excel - good understanding of call center kpis: aht, service level - good verbal and written communication skills - knowledge of call center application such as cms avaya supervisor/ ewfm /iex is good to have, but not required - flexibility to work in a 24/7 environment, including but not limiting to gy shifts, weekends, holidays and overtime as necessary - people management ...
Company description: we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description: the software engineer performs a wide range of duties including some or all the following: - prepares and integrates actimize solutions - enhance existing solutions to match client requirements by configuring and customizing software using actimize software, sql / postgresql and other technologies - determines technical feasibility by evaluating requirements and analysis as well as proposed solutions - tests and troubleshoots software solutions, configurations and customizations - provides information by collecting, analyzing, and summarizing development and service issues. - utilizes software engineering tools such as configuration management systems, build processes, and debuggers in the software development process - performs technical root cause analysis and outlines cor...
Company description: we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description: sutherland is seeking an attentive and goal-oriented person to join us as a software engineer for the nice actimize program who can translate the underlying technical details of customer requirements to the functional level with the help of his technical expertise and proprietary products available at nice actimize. job description the software engineer performs a wide range of duties including some or all the following: - prepares and integrates actimize solutions - enhance existing solutions to match client requirements by configuring and customizing software using actimize software, sql / postgresql and other technologies - determines technical feasibility by evaluating requirements and analysis as well as proposed solutions - tests and troubleshoots software solutions, ...
Company description: we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description: sutherland is seeking an attentive and goal-oriented person to join us as a professional service sales executive for the nice actimize program. as a services sales executive, you own the entire process of services engagement within the sales cycle related to license opportunities as well as any value expansion (extension) services. this includes selling the value of actimize professional services early in the sales cycle, to responding to the services elements of rfis and rfps, preparing proposals, working closely with sales and professional services to produce a statement of work (sow), negotiating with clients to close statements of work (sow), and successfully managing a clean hand over to the delivery team. the professional service sales executive performs a wide range of duti...
Company description: about sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas, to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description: this individual is responsible for completing all assigned transaction evaluation and attending all internal and external calibration sessions as assigned. quality analyst in this role get to: define sutherland’s reputation: oversee and manage performance and service quality to guarantee customer satisfaction. strengthen relationships: establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expect...
Company description: sutherland is seeking motivated,passionate, and goal-oriented peopleto join us in multiple it roles. if you are interested apply here! if you have a friendlooking to build a fulfilling career,we want to work with them too! note: do not forget to upload a cv. job description: these are the current open roles we have for it (please access to the specific job link for description and requirements and use the "i'm interested" bottom if you want to apply or "refer a friend" if you want to refer) - nice - tier 2 support engineer - software implementation engineer - software deployment engineer - infrastructure engineer - seniorproject manager (software implementation) if you are unsure about the job you want to send your referral for, don't worry, you can just use the "refer a friend button" right here on the right sideand our team will check and match their profile. if you want to be part of our talent pool and be contacted for future openings take a look at these jobs: - netapp technical support engineer - tier 2 support engineer - business analyst / data analyst - senior software project manager - software implementation engineers qualifications: - all of our it jobs require an intermediate-advanced english level (b2 or higher) - please check the specific job links above to know about skills required for our different openings. additional information: all your information will be kept confidential according to eeo guidelines. if you have any questions about our referral program, feel free to send us an email to #j-18808...
Company description: sutherland is seeking an attentive and goal-oriented person to join us as a trainer. we are a group of driven and hard-working individuals. if you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! job description: your main tasks: 1. trainer preparations 2. behavioral focuses 3. rca and development of soft skills for new hires according to our business needs 4. check classroom materials, tools, equipment, and supplies 5. review content for updates and continuing education courses (ces) 6. mentor support 7. weekly touch base with leadership 8. assess attrition risks 9. provide feedback for recruiting 10. identify class opportunities and roadblocks 11. manage curriculum schedule and time management 12. support career development progress 13. conduct 1:1 meetings with training manager 14. prepare for activities (engagement activities, experiential learning cycles, role-plays, etc.) 15. review learning styles for improved learning experience 16. confirm mentor permissions to systems (e.g., credentials and system access) 17. confirm logins received and schedule time with production 18. schedule production leadership and support classroom visits 19. coordinate huddle time with mentors to discuss class focus, opportunities, and support expectations 20. arrange mentor meet & greet with nh class week 1 21. partner with wfm and production coach to schedule offline mentor support 22. email wfm & production coach to confirm mentor schedule details ...
Company description: sutherland is seeking an attentive and goal-oriented person to join us as a mcr engineer. professional service engineer (pse) works as a member of the delivery team for product remote implementation, configuration, and integration of the nice platform. provides expertise and technical contribution in technical aspects of the project. the pse will work with the project team from the sales to services transition through the closure of the project. job description: the mcr engineer has the following duties: 1. installation and integration of nice software solutions remotely, while following defined methodology, processes, system requirements, and customer specific needs. 2. work directly with the implementation team to assist with any technical questions regarding the solution from kick-off of the project until handover of the delivered solution to our support center. 3. ensure that all components of the technical architecture are properly integrated and implemented. 4. communicate and reconcile any design flaws found during the delivery of nice solutions. 5. assist customers and their vendors with configuration requirements for all nice integration points in their environment. 6. provide technical expertise of the entire nice product suite, implementation methodology, and/or related technology. 7. conduct systems testing for performance and reliability. 8. report issues found during implementation and engage support teams for assistance, as well as escalate to higher tiers and management; as appropriate. 9. provide basic application over...
Company description: sutherland is seeking a reliable and detail-oriented person to join us as subject matter expert. we are a group of driven and hard-working individuals. if you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! job description: smes in this role get to: - empower the work: create, facilitate, and huddle sessions to equip staff with fundamental skills and knowledge. - impact the bottom line: conduct bq / remedial training for the folks in nesting. also, conduct floor interventions for bq teams. - strengthen relationships: establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations. - take the lead: delivering new hire training for the business, ensure to give a good learning experience for the new hires, ensuring to equip new hires with the relevant skill sets to meet the production goals from the first-month post-nesting. should partner with quality and training manager to identify skill and knowledge gap that leads to a stable performance trend. work with the training manager to prepare training content to run a bq intervention for the business. and work with the training manager in catering the learning via the update management process and new launches. qualifications: - excellent data mining skills - ability to think outside of traditional role to evaluate business implications - ability to interpret data, identify trends, and make suggestions for improvements - strong verbal and...
Company description: artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide, bringing them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry, unlocking new possibilities, transformative outcomes, and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description: the creative director, global talent brand role is an exciting opportunity to lead the development and management of enterprise employment brand initiatives, strategies, and candidate experience activities that position sutherland as an employer of choice and distinguish us in the market. the person in this role will lead a team of graphic designers and content creators to craft the voice of sutherland talent acquisition across multiple candidate engagement channels, includin...
Established in 1986, sutherland global services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire custome... ver más we are seeking a highly motivated technical support engineer to join our dynamic team. as a technical support engineer, you will be responsible for providing exceptional technical support to our customers, resolving issues related to iot devices and web applications. your primary goal will be to build product expertise, deliver outstanding customer experiences, and collaborate effectively to drive resolutions. job responsibilities: • communicate complex information in a simplified and clear manner. • be able to demonstrate curiosity and a proactive problem-solving mindset to implement sustainable solutions. • understand and empathize with customers when interacting with a wide range of different personality types. • collaborate with product, program, marketing and engineering teams. • act as costumer voice and define and implement innovative solutions. • provide outstanding customer support using tools such as zendesk, jira, confluence salesforce. what you’ll need: • basic understanding of supporting and using windows and linux operating systems • basic understanding of support tools like zendesk, jira, confluence salesforce. • bachelor’s degree or studies in computer science or a related field is preferred. • excellent english skills to communicate both verbal and written. • ability to work in a fast-p...
Company description: we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description: the software engineer performs a wide range of duties including some or all the following: - prepares and integrates actimize solutions - enhance existing solutions to match client requirements by configuring and customizing software using actimize software, sql / postgresql and other technologies such as java and spring boot. - determines technical feasibility by evaluating requirements and analysis as well as proposed solutions - tests and troubleshoots software solutions, configurations and customizations - provides information by collecting, analyzing, and summarizing development and service issues. - utilizes software engineering tools such as configuration management systems, build processes, and debuggers in the software development process - performs technical root c...
Company description: about sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas, to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description: sr. associates in this role get to: 1. be the expert: monitor queues in real-time to identify and call out any risks to meeting contractual kpis like service level/ abandonment % / line adherence / handling capacity/ sir. monitor service level performance at interval level against planned aht, aux & shrinkage and correlate with non-adherence at consultant level. 2. extend support: make real-time call outs on performance and staffing level to floor sup...
Established in 1986, sutherland global services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer-facing solutions that support the entire customer lifecycle. job title: senior project manager sutherland is seeking a senior project manager to join a dynamic and collaborative professional services (ps) team at the forefront of delivering innovative solutions to our clients. this position reports directly to the director of professional services and offers the opportunity to work alongside talented project managers and ps engineers. the ps department is a close-knit team of professionals who bring expertise, creativity, and a proactive attitude to every project. as a ps project manager, you’ll be the primary point of contact with clients, leading both internal and external stakeholders to ensure successful deployments. we value strong, independent self-starters who are ownership-driven, critical thinkers, and results-oriented. we offer a supportive environment that encourages growth, celebrates initiative, and rewards extra effort. if you are passionate about technology, enjoy collaborating with driven colleagues, and want to make a difference for our clients, this is the team for you. join us in building something extraordinary! job responsibilities 1. manage the entire project lifecycle from initiation through deployment, including data acquisition, configuration, validation, uat, tuning, and deployment phases. 2. oversee project tasks such as scheduling, bud...
Company description we are one sutherland — a global team working together to create innovative solutions. our diverse workforce celebrates and embraces diversity of thought, experience, and background. sutherland is an equal opportunity employer committed to a positive work environment and professional conduct. since our founding in 1986, we have become a leading provider of business process and technology management services, offering analytics-driven back-office and customer-facing solutions supporting the entire customer lifecycle. job description the project manager performs a wide range of duties including: 1. end-to-end management of projects or programs, including scope, time, cost, quality, human resources, communications, risk, procurement, and stakeholder management. 2. managing all project phases: initiation, planning, execution, monitoring and control, and closing. 3. utilizing nice project management methodologies, processes, tools, and templates to define tasks, prepare plans, monitor progress, manage scope, and motivate the team. 4. serving as the single point of contact for assigned projects and representing nice or the business unit in internal and external forums. 5. acting as a trusted adviser to clients, developing roadmaps, and maximizing roi. 6. proactively managing issues, providing visibility, and escalating as needed. 7. reporting project status accurately to stakeholders at agreed intervals. 8. managing project revenue and forecasts, updating management systems accordingly. 9. assessing quality and efficiency, providing feedback, a...
Tienes nível avanzado de inglés y buscas un lugar con buen ambiente laboral, salarios competitivos y excelentes beneficios? esta es tu oportunidad: buscamos el mejor talento para trabajar en contact center con diferentes campañas y clientes internacionales. horario: trabaja 42 horas a las semana y disfruta de dos días de descanso a la semana! horarios rotativos y flexibles que se pueden adaptar a tus necesidades y horarios. salario: básico desde 2.000.000 cop, bonos por desempeño de hasta 600.000 cop y beneficios adicionales! contrato: a término indefinido. contratación inmediata con o sin experiência. bachilleres - nível de inglés avanzado b2 - diploma de bachiller académico - disponibilidad horaria...
Company description: artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide, bringing them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry, unlocking new possibilities, transformative outcomes, and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description: the creative director, global talent brand role is an exciting opportunity to lead the development and management of enterprise employment brand initiatives, strategies, and candidate experience activities that position sutherland as an employer of choice and distinguish us in the market. the person in this role will lead a team of graphic designers and content creators to craft the voice of sutherland talent acquisition across multiple candidate engagement channels, including soci...
Company description sutherland is seeking an attentive and goal-oriented person to join us as a mcr engineer. professional service engineer (pse) works as a member of the delivery team for product remote implementation, configuration, and integration of the nice platform. provides expertise and technical contribution in technical aspects of the project. the pse will work with the project team from the sales to services transition through the closure of the project. job description the mcr engineer has the following duties: 1. installation and integration of nice software solutions remotely, while following defined methodology, processes, system requirements, and customer specific needs. 2. work directly with the implementation team to assist with any technical questions regarding the solution from kick-off of the project until handover of the delivered solution to our support center. 3. ensure that all components of the technical architecture are properly integrated and implemented. 4. communicate and reconcile any design flaws found during the delivery of nice solutions. 5. assist customers and their vendors with configuration requirements for all nice integration points in their environment. 6. provide technical expertise of the entire nice product suite, implementation methodology, and/or related technology. 7. conduct systems testing for performance and reliability. 8. report issues found during implementation and engage support teams for assistance, as well as escalate to higher tiers and management; as appropriate. 9. provide basic application overview, technical...
Company description: sutherland is seeking an attentive and goal-oriented person to join us as a mcr engineer. professional service engineer (pse) works as a member of the delivery team for product remote implementation, configuration, and integration of the nice platform. provides expertise and technical contribution in technical aspects of the project. the pse will work with the project team from the sales to services transition through the closure of the project. job description: the mcr engineer has the following duties: 1. installation and integration of nice software solutions remotely, while following defined methodology, processes, system requirements, and customer specific needs. 2. work directly with the implementation team to assist with any technical questions regarding the solution from kick-off of the project until handover of the delivered solution to our support center. 3. ensure that all components of the technical architecture are properly integrated and implemented. 4. communicate and reconcile any design flaws found during the delivery of nice solutions. 5. assist customers and their vendors with configuration requirements for all nice integration points in their environment. 6. provide technical expertise of the entire nice product suite, implementation methodology, and/or related technology. 7. conduct systems testing for performance and reliability. 8. report issues found during implementation and engage support teams for assistance, as well as escalate to higher tiers and management; as appropriate. 9. provide basic application overview, technic...
Looking to start your career within the banking industry? you can have the ideal opportunity at sutherland, a leading multinational bpo company that has as a client, one of the most important banks in the us! all you need is: - availability to work on site - advanced english level (b2) - the best attitude and willingness to help customers to serve their needs and reach their financial goals we offer you: - $2.500.000 base salary - transport allowance: 200,000cop monthly. - up to $600.000 bonus - 42 hours per week - 2 days off (sundays are always off) - 70k card allowance for food - work from home after 90 days - direct contract with sutherland - all the legal benefits of a long-term contract - growth opportunities and much more!! - a great work environment apply now and spread the word with your friends and family!el equipo reclutador buscará estos conocimientos y habilidades en las postulaciones. añade las que te faltan a tu perfil para atraer su atención. - educación mínima: bachillerato / educación media - años de experiencia...
"looking to start your career within the banking industry? you can have the ideal opportunity at sutherland, a leading multinational bpo company that has as a client, one of the most important banks in the us! all you need is: - availability to work on site - advanced english level (b2) - the best attitude and willingness to help customers to serve their needs and reach their financial goals we offer you: - $2.500.000 base salary - transport allowance: 200.000cop monthly. - up to $900.000 bonus - 42 hours per week - 2 days off (sundays are always off) - 70k card allowance for food - work from home based on performance - direct contract with sutherland - all the legal benefits of a long-term contract - growth opportunities and much more!! - a great work environment apply now and spread the word with your friends and family!el equipo reclutador buscará estos conocimientos y habilidades en las postulaciones. añade las que te faltan a tu perfil para atraer su atención. - educación mínima: bachillerato / educación media - años de experiencia - idiomas: inglés...
Company description we are one sutherland - a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description sutherland is looking for project managers who want to benefit from a great onboarding program, work environment, job stability and professional growth opportunities working with multicultural teams all over the globe for one of the biggest it solutions multinationals in the world, nice software solutions. the project manager is responsible of planning and controlling the diverse activities required to deliver projects to final customers on time, on budget, and with the required quality, despite risks and issues. lead activities to foresee risks and issues and create the required mitigation plans. if you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! main responsibilities and deliverables s...
Company description sutherland is seeking a motivated, passionate, and goal-oriented person to join us. if you have a friend looking to build a fulfilling career, we want to work with them! job description here you will be able to refer your friends! note: in the 'recommendation' section, do not forget to add the city of your referral and the campaign they are interested in. if you want to refer someone located in bogotá or a different city, please go to: https://smrtr.io/cjqpw if you want to refer someone to our it roles, please go to: https://smrtr.io/cjqdr qualifications bilingual (b2) english level or higher full-time availability and the best attitude additional information all your information will be kept confidential according to eeo guidelines. if you have any questions about our referral program, feel free to send us an email at [email protected] . #j-18808-ljbffr...
Company description sutherland is seeking a reliable and organized person to join us as an hr generalist intern. the generalist intern assists with the administration of the day-to-day operations of the human resources functions and duties. we are a group of energetic and driven individuals. if you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! job description hr generalists intern in this role get to: shape workplace culture: present and model hr philosophy and policies be the expert: provide policy interpretation guidance to employees strengthen relationships: resolve employee relations issues timely through appropriate coaching and counseling keep sutherland aligned: resolve issues with employees in regards to adherence with company policies and procedures set the path to success: assist with the planning, preparation, hosting and administration of regularly scheduled required employee orientations support the team: assist in documenting personnel actions and provide information to payroll improve workplace efficiency: identify opportunities for process improvement and increased efficiency qualifications our most successful candidates will have: - knowledge of human resource functions, business management and strategy, workforce planning and employment, benefits, employee relations, and risk management - ability to work in ms office - strong verbal and written communication skills; able to communicate in a clear, constructive, and professional manner - ability ...
We are seeking a highly motivated technical support engineer to join our dynamic team. as a technical support engineer, you will be responsible for providing exceptional technical support to our customers, resolving issues related to iot devices and web applications. your primary goal will be to build product expertise, deliver outstanding customer experiences, and collaborate effectively to drive resolutions. your main tasks: - communicate complex information in a simplified and clear manner. - be able to demonstrate curiosity and a proactive problem-solving mindset to implement sustainable solutions. - understand and empathize with customers when interacting with a wide range of different personality types. - collaborate with product, program, marketing and engineering teams. - act as costumer voice and define and implement innovative solutions. - provide outstanding customer support using tools such as zendesk, jira, confluence salesforce. qualifications: - advanced english level. both verbal and written (b2 or higher) - full time availability - availability to work onsite (bogotá ? torre krystal) in a fast-paced environment. - bachelor?s degree or studies in technology or equivalent experience in technical support is a must - basic understanding of supporting and using windows and linux operating systems - understanding and basic troubleshooting for iot, various hardware devices including custom hardware, standard pcs - basic knowledge on technical support using tools such as zendesk, jira, confluence, salesforce, servicenow. - excellent communicatio...
Sutherland bogota, d. c. capital district, colombia join or sign in to find your next job join to apply for the quality analyst role at sutherland sutherland bogota, d. c. capital district, colombia join to apply for the quality analyst role at suthe...
Sutherland bogota, d. c. capital district, colombia join or sign in to find your next job join to apply for the nice. wfm application consultant role at sutherland sutherland bogota, d. c. capital district, colombia 6 days ago be among the first 25 a...
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