As a Technical Support Specialist, you will be responsible for providing first-level support for various company-approved hardware, software, networks, and mobile devices. - Deliver technical assistance via phone, email, or self-service portal to resolve customer inquiries and issues. - Support custom-developed applications used in route delivery and sales operations. - Manage and maintain user accounts (Active Directory, Oracle, etc.). - Provide technical support for ADP time clocks and coordinate repairs with vendors. - Track and maintain incidents/requests in the ticketing system, ensuring SLA compliance—including Severity 1 incidents. - Assist with IT procedures, documentation, and policy enforcement. - Support other technical functions as directed by management. This role is part of a rotating on-call schedule to monitor urgent system support requests. Key Requirements: - Advanced English proficiency (spoken and written). - High school diploma required. - Previous experience in IT Service Desk or Help Desk roles. - Familiarity with Microsoft Active Directory and Exchange, enterprise software, network printers, monitors, scanners, and mobile devices, as well as enterprise mobility management tools. - Relevant certifications are a plus. Work Schedule: Monday to Saturday (8:00 AM – 9:00 PM EST) | Sunday (9:00 AM – 8:00 PM EST, remote)