Technical Support Specialist We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to customers and internal teams. The ideal candidate will have previous experience in a technical support role and possess excellent communication and problem-solving skills. You will also have a strong understanding of IT network topology, including TCP/IP, subnetting, firewalls, and routers. In this role, you will be required to troubleshoot and resolve technical issues related to computer systems, software, and hardware. You will also be responsible for documenting the help desk request problem-solving process and ensuring that all issues are logged, tracked, and resolved using the applicable help desk application. The successful candidate will have a passion for technology and a desire to continuously learn and improve their skills. They will also be able to work effectively in a fast-paced environment and prioritize tasks to meet deadlines. - Main Responsibilities: - Provide technical assistance and support to customers and internal teams - Troubleshoot and resolve technical issues related to computer systems, software, and hardware - Document the help desk request problem-solving process - Ensure that all issues are logged, tracked, and resolved using the applicable help desk application - Perform post-resolution follow-ups as needed Requirements - Previous experience in a technical support role - Excellent communication and problem-solving skills - Strong understanding of IT network topology - Able to work effectively in a fast-paced environment - Prioritize tasks to meet deadlines Benefits As a Technical Support Specialist with our company, you will enjoy a competitive salary and annual leave allowance. We also offer health insurance, skills training, and a range of other benefits. How We Work We value diversity and inclusion in our workplace and are committed to creating an environment where everyone feels valued and respected. We encourage collaboration, innovation, and continuous learning and development. ],