This is a remote position. Schedule: Full-time with flexible overnight scheduling (approximately 40 hours per week) Client Timezone: Eastern Time (Ohio) Client Overview Be the critical lifeline for customers experiencing plumbing emergencies with a well-established Ohio-based emergency services company that never sleeps. This 24 ⁄ 7 operation has built a reputation for rapid response and exceptional customer service, often preventing costly property damage and providing peace of mind during stressful situations. The company is experiencing significant growth with increasingly busy operations, particularly on weekends, and is investing in offshore talent to enhance their emergency response capabilities. You’ll join a team that already includes successful international staff members and be part of a forward-thinking organization that values efficiency and excellent customer service. Job Description Take on a vital role as the first point of contact for customers facing plumbing emergencies during overnight hours. As an After Hours Emergency Dispatcher, you’ll coordinate critical emergency responses while providing calm, professional support to customers in distress. This unique position combines the satisfaction of helping people in urgent situations with the flexibility of working non-traditional hours. During quieter periods, you’ll contribute to important administrative tasks, making this a well-rounded role that maximizes your impact on the business. This is an excellent opportunity for someone who thrives in a dynamic environment and wants to be part of a 24 ⁄ 7 operation that truly makes a difference. Responsibilities Answer emergency plumbing calls during critical after-hours periods (5pm-8am Eastern Time) Gather detailed information from distressed customers about their plumbing emergencies with empathy and professionalism Coordinate and dispatch qualified technicians to emergency job sites for rapid response Contact on-call technicians during overnight hours to ensure immediate emergency coverage Manage multiple emergency situations simultaneously while maintaining calm and organized approach Utilize downtime effectively by handling administrative tasks, email responses, and scheduling activities Maintain accurate communication logs and detailed dispatch records for operational tracking Provide exceptional customer service during high-stress emergency situations Requirements Outstanding communication skills with clear, professional English speaking ability Ability to remain calm, composed, and solution-focused during emergency situations Flexibility to work overnight shifts, weekends, and non-traditional hours as needed Strong organizational and multitasking skills for managing multiple emergency calls efficiently Reliable high-speed internet connection and quiet, professional work environment for overnight operations Basic computer proficiency for call logging, dispatch systems, and administrative tasks Willingness to work approximately 3-4 shifts per week of 12-15 hours each Previous customer service or dispatch experience preferred but not required for the right candidate