Customer Experience Associate - Portuguese (BOG) Horatio Bogota, D.C., Capital District, Colombia Customer Experience Associate - Portuguese (BOG) Horatio Bogota, D.C., Capital District, Colombia 2 days ago Be among the first 25 applicants Job Overview We are seeking an enthusiastic and dedicated Customer Experience Associate proficient in Portuguese and English to join our dynamic team. In this role, you will provide high-quality customer service to our global client base, assisting with inquiries and resolving issues across multiple channels such as chats, emails, calls, and tickets. Job Overview We are seeking an enthusiastic and dedicated Customer Experience Associate proficient in Portuguese and English to join our dynamic team. In this role, you will provide high-quality customer service to our global client base, assisting with inquiries and resolving issues across multiple channels such as chats, emails, calls, and tickets. Key Responsibilities Customer Support: Deliver exceptional customer service in both Portuguese and English, addressing general inquiries Issue Resolution: Liaise between customers and partners to resolve order fulfillment, product, pricing, and quality issues Policy Adherence: Evaluate and resolve customer inquiries following company policies, and adhere strictly to established policies and procedures Escalation Management: Identify and escalate issues beyond scope to your leadership team and/or the appropriate department Knowledge Utilization: Utilize internal tools and resources to provide accurate and timely information Qualifications Language Proficiency: Fluent in Portuguese and English Communication Skills: Excellent verbal and written communication abilities across multiple channels Customer Service Experience: Previous experience in a customer-facing role is preferred Financial background: Experience working in financial services is a plus Technical Skills: Comfortable using CRM systems and other customer service software Problem-Solving Abilities: Strong analytical skills with the ability to handle complex issues Adaptability: Ability to work flexible hours to accommodate customers' local business hours Team Player: Collaborative mindset with the ability to work effectively in a team-oriented environment Education: High school diploma or equivalent On-site role based in Bogota. Powered by JazzHR 7RgBKXIM7E Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries Internet Publishing Referrals increase your chances of interviewing at Horatio by 2x Sign in to set job alerts for “Customer Service Specialist” roles. Bogota, D.C., Capital District, Colombia 6 days ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 6 days ago Bogota, D.C., Capital District, Colombia 1 day ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia COP1,510,000.00-COP1,510,000.00 1 month ago Customer Service Agent (Bogota, Colombia Remote) Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 6 days ago Bogota, D.C., Capital District, Colombia 6 days ago Bogota, D.C., Capital District, Colombia 4 weeks ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 1 day ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 4 days ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 3 months ago Bogota, D.C., Capital District, Colombia 6 days ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 6 months ago Bogota, D.C., Capital District, Colombia 3 days ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 8 months ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 6 months ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 6 months ago Bogota, D.C., Capital District, Colombia 2 days ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr