Embark on a challenging career path as an L2 Support Engineer with our rapidly growing organization. Key Responsibilities: - Deliver exceptional customer service by ensuring reliable L2 support coverage for customers in the US - Work independently to investigate and resolve complex technical issues using a variety of tools and technologies - Respond promptly and efficiently to tickets during US hours without any delays or handover bottlenecks - Provide clear, empathetic, and professional communication with customers through written and verbal interactions - Evolve into a trusted resource within the team, contributing to onboarding, documentation, and process improvements Required Skills and Qualifications: - Proficient in Python programming language - Strong expertise in AWS cloud services - Familiarity with scripting languages such as PowerShell and Bash - Experience with DevOps tools like Terraform, Pulumi, and AWS CDK/SDK - Strong understanding of Linux, macOS, and Windows operating systems - Skilled in reading and analyzing logs to identify and reproduce technical issues Benefits and Perks: - Enjoy the flexibility of fully remote work - Competitive compensation package - Annual company retreat and exclusive events - Inclusive workplace culture that values diversity and teamwork