Únete a un equipo ganador con un propósito claro, comprometido con el logro de resultados en un entorno inclusivo y de alto desempeño. Purpose Contributes to the overall success of the Global Finance in Global Procurement Services ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. Accountabilities - Provide frontline support for all complex user requests and issues related to Procurement Technology (ex. SmartBuy). - Log, review and resolve L1 and L2 support issues related to Procurement Technology - Interact with employees and suppliers for P2P platform onboarding, catalogue set-up and maintenance, invoice processing guidance, P2P Procurement as Approver (HST, Self-Assess, Booking Hold) activities and purchase request guidance following SOPs and Work Instructions - Interact verbally and in writing with Sourcing Managers, Suppliers, and occasionally Evaluators to provide support before, or during an RFx (RFI, RFP, RFQ) or e-auction - Perform RFx/e-auction event set-up, general support, training, evaluation and awarding activities - Maintain and implement RFx templates, following direction from the Process & Technology team - Prepare or update training materials. - Apply knowledge of procurement best practice and general business practice to respond to inquiries related to Procurement Policy and Procedures, and other related policies. - Operate the Bank’s issue ticket management system to log, review and resolve complex Level 1 and 2 support issues related to Procurement Technology. Interacts with other teams in the Bank or with Technical Teams to facilitate ticket resolution where required. - Maintains and follows Standard Operating Procedures/Work Instructions documentation in conducting activities and pays strong attention to detail to ensure data quality and consistent delivery of service according to the Services Level Agreement. - Perform root cause analysis of issues. - Escalate issues to Lead, Sr. Analyst and/or Manager, suppliers, or other internal stakeholders and track to resolution. - Recommends process improvements. - Identifies platforms issues or gaps to help and makes improvement recommendations. - Assists in the training and onboarding of new team members. - Contributes or assists in cross-functional initiatives. - Prepares and distributes reports from the system. - Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. - Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. - Actively pursues effective and efficient operations of your respective area in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. - Champions a high-performance environment and contributes to an inclusive work environment. ScotiaGBS forma parte del grupo de empresas de Scotiabank ubicado en Bogotá, Colombia, y fue creado para apoyar diversos procesos del Banco y el desarrollo y ejecución de su estrategia global de servicios en 15 países de las Américas. Está compuesto por 7 unidades de servicio. Ofrecemos un ambiente de trabajo inclusivo y positivo, además de ventajas competitivas. En ScotiaGBS, valoramos las habilidades y experiencias únicas que cada persona aporta al Banco y nos hemos comprometido a crear y mantener un entorno inclusivo y accesible para todos. Los candidatos deben postularse directamente en línea si desean ser tomados en cuenta para este puesto. Agradecemos a todos los candidatos por su interés en esta oportunidad profesional en ScotiaGBS; sin embargo, solo contactaremos a quienes hayan sido seleccionados para una entrevista. Área de trabajo: Procurement, Help Desk, Information Technology, Business Analyst, Business Process, Operations, Technology, Management