Job Description We are seeking a skilled Sales and Retention Professional to lead our high-impact squad of Retention Managers. This is a hands-on leadership role for someone who knows how to close high-ticket sales, motivate a team, and hit key performance indicators (KPIs) fast. The ideal candidate will have 1–3 years of experience in sales, retention, or client-facing roles, preferably with high-ticket services. They should also have a proven track record of closing deals, overcoming objections, and recovering high-risk clients. The successful candidate will be fluent in Spanish (C1+) and confident and persuasive in client conversations across Latin America. They will be highly organized, operationally sharp, and motivated by results and speed. - Lead a small team of Retention Managers focused on refund prevention and client recovery. - Own and drive key KPIs: retention rate, conversion time, recovery value per case. - Act as a player-coach: jump into complex negotiations while supporting and growing your team's performance. - Develop and iterate on scripts, rebuttals, and sales strategies tailored to refund scenarios. - Review team performance daily and coach for speed, accuracy, and effectiveness.