Job Title: Sr. Supervisor, Quality Job Description Essential Functions/Core Responsibilities Develop a department of well-trained, competent professionals who continuously improve the organization and themselves. Drive initiatives to improve the quality of Training and Quality support provided at Concentrix by evaluating and improving internal processes. Evaluate consistency and accuracy among trainers through observation and analysis of class evaluations. Create and maintain consultant training schedule. Evaluate levels of process and staff effectiveness and works with Business stakeholders to create and collaborate on execution of improvement action plans. Conduct Coaching and Development sessions with team members to drive continuous improvement. Career Path Policies: The game-changers must have the approval of his or her immediate supervisor to apply for the call. Required tenure: 6 months. Required performance: KPIs or goals on target for the business unit to which they belong in the last 3-month period (not average). Must not have active disciplinary actions. The game-changer may participate in only one process at a time. Comply with the learning paths of the Corporate University. Must remain at least 6 months in the position to which he/she was recently promoted, to be able to apply for another call. If it is necessary to launch the same call for applications several times, the not selected game-changer will not be able to apply for the same position in the following 2 months. The process is performed and/or outside working hours, which means that the game-changer should be available in his free time in case we require it. Any other guidelines that may arise in the Career Path process due to the legislation of each location or client's guidelines will be recorded within the current procedure and platform. Location: COL Bogota - Mallplaza - Avenida Calle 19 # 28 - 80 Language Requirements: English Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents. #J-18808-Ljbffr