This is a remote position. Role Name: Administrative Assistant & Business Analyst Schedule: 8 hours per day 11:00 PM - 7:00 AM - Eastern Time Client Time zone: Eastern Time Client Overview Be part of an innovative startup in the disaster restoration industry that makes a real difference in people’s lives during their most challenging moments. This growing company provides essential emergency services including fire, flood, and contamination cleanup, helping families and businesses recover from property disasters. As a key team member, you’ll help build processes and systems while supporting critical operations that directly impact community recovery and restoration. Job Description This dynamic role combines administrative excellence with business analysis in a fast-paced startup environment. You’ll serve as a crucial communication hub, managing customer interactions while supporting various business development initiatives. This position offers incredible growth potential as you’ll work directly with leadership to build processes, conduct research, and take on increasing responsibilities as the company expands. Perfect for someone who thrives on variety and wants to make a meaningful impact on a growing business. Responsibilities Manage professional customer communications and phone interactions with excellent service standards Analyse and triage incoming information, making informed decisions about escalation and prioritisation Conduct comprehensive market research and prepare detailed documentation for business initiatives Provide versatile administrative support across multiple business functions and projects Learn and adapt to evolving business processes while contributing to system improvements Support business development activities and operational efficiency initiatives Build expertise in the restoration industry while growing with the company Requirements Exceptional English communication skills with clear, professional pronunciation suitable for US customers Strong analytical and critical thinking abilities with proven problem-solving skills Self-motivated professional who can work independently and make sound decisions Professional phone presence and customer service experience, particularly with US clientele Adaptability and eagerness to learn about the restoration and construction industry Flexibility to handle diverse tasks ranging from administrative work to business analysis Availability and reliability for consistent coverage during specified hours Growth mindset with interest in building long-term career within expanding company Independent Contractor Perks HMO Coverage for eligible locations Permanent work from home Immediate hiring Steady freelance job ZR_24600_JOB