Customer Team Leader Job Overview This challenging role offers opportunities for growth in retail, focusing on leading the store team, coaching and supervising colleagues, and delivering exceptional customer service. Main Responsibilities: - Provide Exceptional Customer Service: Take ownership of managing the store and handling complex situations with a friendly and thoughtful approach. - Develop Your Team's Capabilities: Foster an inclusive culture by coaching and training colleagues, ensuring everyone's voice is valued and respected. - Maintain Store Operations: Ensure a safe, legal, and fully operational store environment through diligent checks and stock accuracy. - Support the Store Manager: Deputise when necessary and deliver various HR processes effectively. - Drive Change and Innovation: Lead the introduction of new products and services, working closely with your team to implement change and encourage open and honest feedback. What We Offer: - A Competitive Salary and Benefits Package, including 30% discount on Co-op products and 10% discounts on other brands. - A Pension Scheme with up to 10% employer contributions. - Wagestream, a money management app providing access to a percentage of pay as earned. - 36 Days of Holiday (including bank holidays, pro rata for part-time colleagues). - Virtual Healthcare Services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations. - 24/7 Employee Assistance Service. - Rota Sharing three weeks in advance, accessible on your phone. - Cycle-to-Work Scheme.