This role will be responsible for providing comprehensive support for SAP systems, managing system performance and ensuring availability for global users. Key Responsibilities: SAP System Administration: - Administer and manage the full SAP landscape (ECC, HANA, PI/PO, Sol Man, MDG etc.). - Install, configure, and maintain SAP systems and related components (SAP Net Weaver, SAP Hana, DB2, Oracle, etc.). - Monitor system health, perform troubleshooting, and resolve system issues to ensure high availability. System Performance and Monitoring: - Proactively monitor SAP systems’ performance, identify bottlenecks, and optimize performance (e.g., database tuning, system alerts, etc.). - Use SAP Solution Manager for system monitoring, performance diagnostics, and event management. - Set up and manage SAP Solution Manager configuration, diagnostics, and monitoring tools. Troubleshooting and Incident Management: - Troubleshoot and resolve critical system issues (hardware, network, and SAP application-related). - Work closely with functional teams to support user issues and resolve technical problems. - Resolve high-priority incidents and escalate as necessary to senior SAP Basis team members or vendors. Backup and Recovery: - Implement and maintain backup strategies for SAP systems. - Perform regular system and database backups and recover SAP systems in case of failures. SaaS Connections: - Implement and manage SaaS connections for boundary applications, ensuring seamless integration with SAP. - Work with vendors and external partners to maintain and optimize these connections. - Ensure compliance with organizational policies and industry standards for data security and privacy. Support for Global Users: - Provide 24x5 support for SAP systems with a focus on minimizing downtime and maximizing system availability across all regions. - Collaborate with regional support teams to ensure effective issue resolution within defined SLAs. - Coordinate with cross-functional teams across different time zones to ensure global system support. Documentation and Reporting: - Maintain detailed and up-to-date system documentation for all SAP Basis activities. - Prepare and provide regular reports on system performance, incident management, and key metrics to management. - Document troubleshooting steps, resolutions, and best practices for team knowledge sharing. Shift and On-Call Support: - Be available for weekend on-call support at least once a month and provide timely resolution of critical issues during off-hours. Collaboration and Support: - Work closely with other IT teams, business stakeholders, and external vendors to ensure seamless integration and support of SAP solutions and add-ons. - Provide technical support and guidance to end-users and resolve issues promptly. - Participate in SAP projects, including system enhancements, migrations, and new implementations. Skills and Qualifications: - Education: Bachelor’s degree in computer science, Engineering, or related field (or equivalent experience). Experience: - Minimum 3-5 years of hands-on experience in SAP Basis administration, including system installations, upgrades, performance tuning, and troubleshooting. - Experience supporting SAP systems in large, complex, global environments is preferred. - Experience with SAP ECC on HANA administration, Oracle, or other databases (DB2, SQL Server) is a plus. Technical Skills: - Expertise in SAP Net Weaver, SAP ECC, SAP S/4HANA, and related SAP applications. - Proficiency with SAP Solution Manager for monitoring and diagnostics. - Strong understanding of SAP security, user management, and authorization concepts. - Familiarity with SAP Cloud Platform and integration tools (e.g., SAP PI/PO, CPI). - Working knowledge of operating systems (Linux/Unix/Windows) and database systems (Oracle, HANA, SQL). - Understanding of SAP transport management and lifecycle management tools. Soft Skills: - Strong analytical and problem-solving skills. - Excellent communication skills to interact with cross-functional and global teams. - Ability to work under pressure and manage multiple priorities effectively. - Ability to work independently and as part of a team. - Flexibility and adaptability to a rotating shift schedule and on-call support. Certifications (Preferred): - SAP Certified Technology Associate – SAP HANA or SAP Net Weaver. - ITIL Foundation or similar IT service management certification is an advantage. Seniority level - Mid-Senior level Employment type - Contract Job function - Analyst, Consulting, and Engineering - Industries: Outsourcing and Offshoring Consulting #J-18808-Ljbffr